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Process Management Expert (Design & Analysis)

Location: Zürich, Switzerland
Sector: Content / Document Management
Job Type: contract
Salary: negotiable
Reference: BBBH114562

Process Management Expert (Design & Analysis)

Experis is the global leader in professional resourcing and project-based workforce solutions. Our suite of services range from interim and permanent recruitment to managed services and consulting, enabling businesses to achieve their goals. We accelerate organisational growth by attracting, assessing and placing specialised professional talent.

On behalf of our client, a leading financial institution in Zürich, we are looking for a Senior Business Analyst with proven Process Improvement experience.


  • A high number of process gaps and manual workarounds are currently undocumented. Numerous new compliance tools and processes are now being implemented, however, this additional workload has left the organization often unable to keep up with the tracking and correction of numerous existing process gaps, challenges, and their documentation.

Main responsibilities:

  • Review existing process documentation and identify gaps / shortcomings
  • Liaise with process stakeholders to obtain input and feedback
  • Document end-to-end process flows including external stakeholders and external dependencies
  • Identify and document missing process steps and / or major process workarounds / inefficiencies
  • Develop an integrated, high-level, end-to-end process landscape that includes the mapping of major workarounds and inefficiencies identified
  • Perform root cause analysis and develop short business case assessments for required improvements
  • Develop a set of prioritized improvement requirements for processes and tools based upon review results
  • Provide support for strategic change efforts to implement agreed process and tool updates


  • Proven experience in process review, design, and documentation with recent 5 years of experience
  • Capable of analysing an as-is situation, development of a gap analysis, and definition of a target state
  • Excellent project and process management skills as well as very strong communication skills
  • Capable of providing clear reasoning in succinct slides and straightforward business cases
  • MS Office and related tool skills are required (Powerpoint, Excel, and process modelling tools in particular)
  • Excellent English skills
  • Banking industry experience, ideally in Compliance

Interested in this opportunity? Kindly send us your CV today through the link in the advert. However should you have any questions please contact Sophia Biafora on +41 44 229 99 40.

Even though this position may not be the perfect fit for you, please reach out to us, as we have hundreds of open positions at Experis IT across Switzerland.

Check out all of Experis' job openings at or visit my personal page and connect to me on LinkedIn.

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