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Managed Services Operations Lead

Location: Zurich
Sector: Other
Job Type: permanent
Salary: Negotiable
Reference: BBBH568785

Managed Services Operations Lead - DACH

Job Summary:

  • Provide elite service experience for customers by leading a team of PaaS-specialists as a Managed Services Operations Lead.
  • Work with the Managed Services team in Germany and Switzerland to continuously improve processes and unleash personal potential and talent.
  • Responsible for driving operational excellence and managing contractual commitments.


  • Understand customer business needs and translate them into a roadmap and enhancement projects.
  • Manage a team of ServiceNow specialists to design, prototype, and implement web applications on the ServiceNow platform, track speed of service, and prioritize work.
  • Continuously improve the team's way of working.


  • Bachelor's or Master's degree in Computer Engineering, IT and/or Business.
  • Fluency in English and German. French is a plus.
  • Demonstrable experience leading a team of at least 5 members.
  • Hands-on experience with configuring and customizing functions.
  • Experience with testing to ensure solutions meet customer requirements.
  • Demonstrable ServiceNow knowledge.
  • Strong verbal and written communication skills for driving customer and internal communications.
  • ServiceNow Administrator Certification is preferred, CIS certification is a plus.
  • Passion for first-in-class service and friendliness.
  • Creative and analytical in a problem-solving environment, with an eye for details.

Please apply with your CV and cover letter.

Please get in touch directly with Nikolas Gkoltsos (+41 44 229 99 34) () or send him your CV and testimonials today through the link in the advert.

Experis is Europe's leading IT&T recruitment agency. Take a look at our homepage for other interesting opportunities or call us on +41 44 229 99 99. Experis has more than 200 currently open vacancies and we will be more than happy to find the perfect role for you! Just visit us

Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland.
By applying, you agree to the storage and processing of your data for the application process. We strictly comply with the applicable data protection laws.

If you have any questions about our positions or our company, please do not hesitate to contact us.

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