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Customer Support Specialist

Location: Uster, Switzerland
Sector: Helpdesk / Support
Job Type: contract
Salary: negotiable
Reference: BBBH140320

Customer Support Specialist

Experis is the global leader in professional resourcing and project-based workforce solutions. Our suite of services range from interim and permanent recruitment to managed services and consulting, enabling businesses to achieve their goals. We accelerate organisational growth by attracting, assessing and placing specialised professional talent.

For this assignment based in Uster, we are in search of an English- and German-speaking candidate who is available in a short notice. Are you a passionate specialist who is looking immediately for a new and very exciting challenge for the next 3 months by big international company with chance for extension? If yes, then please have a look at the details:

Overview of the project:

- Provide internal and external customer support (e.g. technical, order assistance, payment-related assistance) and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction.

- Ensures the resolution of customer issues (e.g. order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.

- Coordinates resolution with After- Sales Service and/or Spare Parts teams.

The skills and experience needed for this position are:

- Knowledge of MS-Office as well as good SAP knowledge (module SD, MM)

- A collaborative, solution-focused approach, and strong written and spoken communication skills

- Experience in a similar position

- Good knowledge of spoken and written English and German, other languages an advantage

- Training as an export specialist is an advantage or several years of practical experience in export processing

Interested in this opportunity? Kindly send us your CV today through the link in the advert. However should you have any questions please contact Kristina Marzohl at +41 44 229 99 36. If this position is not a perfect fit, please browse through the rest of our job vacancies as we have a range of permanent and contract opportunities available within Switzerland. Contact me via or LinkedIn or Xing.

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