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Servicedesk Support (1st/2nd Level support, German)

Location: Basel
Sector: Helpdesk / Support
Job Type: permanent
Salary: Negotiable
Reference: BBBH573196

Our client, a leading IT and engineering solutions provider, is seeking dedicated individuals to join their team. With offices spanning across EMEA, including Switzerland, Germany, Czech Republic, Austria, UK, and USA, our client is known for delivering innovative and superior services to a wide range of industry-leading clients.

By fostering strong relationships and trusted partnerships within the IT community, our client optimizes their customers' IT productivity, contributing to the overall success and value of their organization. As they continue to grow dynamically on an international scale, they are looking for committed, flexible, and solution-oriented professionals to be part of their exciting journey.

Join our client, where IT matters and value creation is key.


  • Handle Level 1 and 2 tickets related to Windows 10/11, Microsoft 365, and employee hardware
  • Prioritize and categorize user problems in the client environment, providing timely solutions or escalating to the 3rd level when necessary
  • Manage client error analysis, collaborating closely with specialist departments for effective resolution
  • Actively participate in rollouts of company-specific software and hardware
  • Utilize modern software distribution, client analysis, and management tools to enhance efficiency
  • Maintain close customer contact via telephone, chat, and remote maintenance in both German and English
  • Conduct thorough client error analysis, ensuring effective cooperation with specialist departments


  • Completed vocational training, such as IT specialist or equivalent qualification
  • Strong desire for analysis, solution-oriented work, and a proactive approach to improving work processes
  • Excellent communication skills with a strong focus on customer satisfaction
  • Proficiency in both German and English, with knowledge of French considered advantageous


  • Engage in a wide range of activities, tasks, and projects that foster professional growth
  • Enjoy flexible working conditions that promote work-life balance
  • Benefit from a minimum of 5 weeks' holiday to recharge and rejuvenate
  • Paid Sick Leave to support your well-being
  • Receive meal vouchers to cater to your daily sustenance
  • Celebrate special occasions with vouchers for birthdays, weddings, and newborn surprises
  • Contribute to your well-being with access to wellness programs and a multisport card
  • Participate in our Fishing for Friends Program, our referral program that rewards your network
  • Enjoy refreshments at our office to keep you fueled throughout the day
  • Opportunities for career advancement and professional development to nurture your growth
  • Thrive in a friendly and international working environment that encourages collaboration
  • Join company-sponsored events to connect with colleagues and celebrate achievements
  • Receive a competitive salary and various benefits that recognize your contributions

If you are ready to make IT your passion and be part of a team that values your skills and growth, our client is eager to hear from you. Join them on their mission to shape the future of IT.

Please apply with your CV and cover letter.

You can also get in touch directly with Nikolas Gkoltsos (+41 44 229 99 34) or send him your CV and testimonials today through the link in the advert.

Experis is Europe's leading IT&T recruitment agency. Take a look at our homepage for other interesting opportunities or call us on +41 44 229 99 99. Experis has more than 200 currently open vacancies and we will be more than happy to find the perfect role for you! Just visit us

Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland.
By applying, you agree to the storage and processing of your data for the application process. We strictly comply with the applicable data protection laws.

If you have any questions about our positions or our company, please do not hesitate to contact us.

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