Servicedesk Support (1st/2nd Level support, German)

Our client, a leading IT and engineering solutions provider, is seeking dedicated individuals to join their team. With offices spanning across EMEA, including Switzerland, Germany, Czech Republic, Austria, UK, and USA, our client is known for delivering innovative and superior services to a wide range of industry-leading clients.

By fostering strong relationships and trusted partnerships within the IT community, our client optimizes their customers' IT productivity, contributing to the overall success and value of their organization. As they continue to grow dynamically on an international scale, they are looking for committed, flexible, and solution-oriented professionals to be part of their exciting journey.

Join our client, where IT matters and value creation is key.

Tasks:

• Handle Level 1 and 2 tickets related to Windows 10/11, Microsoft 365, and employee hardware
• Prioritize and categorize user problems in the client environment, providing timely solutions or escalating to the 3rd level when necessary
• Manage client error analysis, collaborating closely with specialist departments for effective resolution
• Actively participate in rollouts of company-specific software and hardware
• Utilize modern software distribution, client analysis, and management tools to enhance efficiency
• Maintain close customer contact via telephone, chat, and remote maintenance in both German and English
• Conduct thorough client error analysis, ensuring effective cooperation with specialist departments

Requirements:

• Completed vocational training, such as IT specialist or equivalent qualification
• Strong desire for analysis, solution-oriented work, and a proactive approach to improving work processes
• Excellent communication skills with a strong focus on customer satisfaction
• Proficiency in both German and English, with knowledge of French considered advantageous

Services:

• Engage in a wide range of activities, tasks, and projects that foster professional growth
• Enjoy flexible working conditions that promote work-life balance
• Benefit from a minimum of 5 weeks' holiday to recharge and rejuvenate
• Paid Sick Leave to support your well-being
• Receive meal vouchers to cater to your daily sustenance
• Celebrate special occasions with vouchers for birthdays, weddings, and newborn surprises
• Contribute to your well-being with access to wellness programs and a multisport card
• Participate in our Fishing for Friends Program, our referral program that rewards your network
• Enjoy refreshments at our office to keep you fueled throughout the day
• Opportunities for career advancement and professional development to nurture your growth
• Thrive in a friendly and international working environment that encourages collaboration
• Join company-sponsored events to connect with colleagues and celebrate achievements
• Receive a competitive salary and various benefits that recognize your contributions

If you are ready to make IT your passion and be part of a team that values your skills and growth, our client is eager to hear from you. Join them on their mission to shape the future of IT.