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ITSM Process Specialist

Location: Zurich
Sector: Other
Job Type: contract
Salary: Negotiable
Reference: BBBH588365

TITLE : Business Process Specialist/Process Designer/Process Excellence/Process Management Expert

Need to be able to come to the Zurich office twice a week.

The transformation program "Function of the Future" provides a structured approach to transform our business and enable Functions, Operation Units, and Sites to focus more time creating more value for our patients. The Process Excellence Specialist will support the definition and implementation of a transformative initiative roadmap focused on scalable process improvements using digital technologies, resulting in lean and stable processes enabled by an agile organization.

Support functional and site initiatives as part of eAGILE transformation program for business process improvement, including change management (20%)
Build BPM competencies on sites and for functions (10%)
Execute improvement roadmaps with sites and Functions (10%)
Develop use cases for business process management framework (10%)
Collect and share best practices (10%)
Practical evaluation and testing of digital technology for process mining, modeling, simulation and automation (10%)
Support roll out of standards, methodologies and framework for process excellence (10%)
Monitors process performance and suggests improvements (10%)
Supports business process owners in maintaining and improvements (10%)

Fluent in English
Multiple Language skills desirable but not essential
Execute strategies with minimum guidance
Influence people at all levels in the business
Communicate effectively at all levels of the organization
Flexibility and ability to assimilate new knowledge and standards quickly
Leadership (Vision, strategy and business alignment, people management, communication, influencing others, managing change)

Takeda expects all employees to embody the following:
Values and Priorities
Values - Integrity, Honesty, Fairness, Perseverance
Priorities - Patient Trust, Reputation, Business
Demonstrated ability to lead, coach and develop site or functional team (AD-level expected to demonstrate more advanced skillsets in this regard)

Decision-making and Autonomy (The capacity and authority to make organizational decisions, autonomy in decision-making, complexity of decisions, impact of decisions, problem-solving)
Adapt to work priorities in response to complex or rapidly changing environment. Has the context of global, regional & site process needs
Interaction (The span and nature of one's engagement with others when performing one's job, internal and external relationships)
Operate in a multicultural environment, fostering diversity and inclusion
Support cross-functional teams and collaborate effectively with key stakeholders in GMS and GQ.
Coordinate with other workstream in eAGILE (DD&T, EE, OCM) to deliver the expectations of the Function of the Future roadmap. Will also partner with Quality partners.
The incumbent may be in contact with Takeda customers, CMOs, vendors and consultants and external benchmarking bodies. External industry contacts as it relates to staying current on BPM methodologies and tools.

Innovation (The required level of scientific knowledge, knowledge sharing, innovation and risk taking)
Deliver results to project timelines with limited resources, operating in a complex matrix environment, ensuring all stakeholders have the required information to support the Function of the Future Strategy
Excellent working knowledge and SME on Lean Operating systems and their application in a GxP environment
Complexity (Products managed, mix of businesses, internal and/or external business environment, cultural considerations)
The incumbent will be involved in complex problem resolution and will work with minimal direction. Appropriate structured problem-solving techniques will be used to resolve business problems with focus on compliance and business risk in all solutions.

EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS: (List the essential and desirable education and competency requirements to perform the primary responsibilities of the job. Any minimum requirements should be noted.)

BS degree in a technical discipline
Minimum 3 years experience in designing and improving business processes
Digitalization & Business Process Automation experience, including use of Automation tools
Experience in manufacturing and/or quality/technical services role preferred
Demonstrated training/ coaching skills
Experience in project management
Proven negotiation and influencing skills
Excellent problem-solving abilities

Lean Master/ Six Sigma Green Belt certified

If you are interested and believe you are a good fit, please, do not hesitate to contact me directly on: +41 61 282 22 13 (Alba Jansa)

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