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IT Support System Engineer (1st/2nd Level support, German, AD)

Location: Basel
Sector: Other
Job Type: permanent
Salary: Negotiable
Reference: BBBH573194

Our client is a leading IT and engineering solutions company, operating across multiple countries in EMEA, including Switzerland, Germany, Czech Republic, Austria, UK, and USA.

Our client takes pride in delivering innovative and superior services and solutions to a diverse range of industry-leading clients. By fostering strong relationships and trusted partnerships within the IT community, we optimize our customers' IT productivity and contribute to the overall success and value of our organization.

We are currently seeking committed, flexible, and solution-oriented individuals to join our dynamically growing and international organization. If you are passionate about creating value wherever IT matters, we invite you to join us in shaping the future of technology.


  • Handle Level 1 and 2 tickets related to Windows 10/11, Microsoft 365, and hardware issues from employees
  • Prioritize and categorize user problems in the client environment, providing solutions or escalating to the 3rd level as necessary
  • Manage client error analysis, working closely with specialist departments when needed
  • Participate in rollouts of company-specific software and hardware
  • Utilize modern software distribution, client analysis, and management tools
  • Maintain close customer contact via telephone, chat, and remote maintenance, providing support in both German and English
  • Conduct client error analysis, ensuring collaboration with specialist departments for effective problem resolution


  • Completed vocational training, such as IT specialist or equivalent qualification
  • Desire for analysis, solution-oriented work, and a drive to continuously improve our work processes
  • Strong communication skills with a customer-centric approach
  • Proficiency in German and English, with knowledge of French considered a plus


  • Engage in a wide range of activities, tasks, and projects
  • Enjoy flexible working conditions
  • Benefit from a minimum of 5 weeks' holiday
  • Paid Sick Leave provided
  • Receive meal vouchers
  • Enjoy vouchers for special occasions (B-Day Voucher, Wedding and Newborn Surprise)
  • Contribute to wellness programs through a multisport card
  • Participate in our Fishing for Friends Program (referral program)
  • Refreshments available at our office
  • Access opportunities for advancement and professional development
  • Thrive in a friendly and international working environment
  • Attend company-sponsored events
  • Receive a competitive salary and various benefits

Please apply with your CV and cover letter.

You can also get in touch directly with Nikolas Gkoltsos (+41 44 229 99 34) or send him your CV and testimonials today through the link in the advert.

Experis is Europe's leading IT&T recruitment agency. Take a look at our homepage for other interesting opportunities or call us on +41 44 229 99 99. Experis has more than 200 currently open vacancies and we will be more than happy to find the perfect role for you! Just visit us

Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland.
By applying, you agree to the storage and processing of your data for the application process. We strictly comply with the applicable data protection laws.

If you have any questions about our positions or our company, please do not hesitate to contact us.

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