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IS - Solution Architect

Location: Zürich (Kreis 3)
Sector: Architecture
Job Type: contract
Salary: Negotiable
Reference: BBBH144082

IS - Solution Architect

Location: Zurich
Start: 20.09.2021
Duration: 31.03.2022
Workload: 100%
Languages: English

Main Responsibilities:
- Lead the overall solution design of various CTI solutions, with the strong focus on integration with Salesforce Platform.
- Acts as a Subject Matter Expert (SME) contributing to technical, functional design. Support Business Owners on business requirements and perform business analysis, outlining problems, opportunities and solutions to support decisions for new or changed CTI solutions
- Collect, document and review business requirements
- Provide a good understanding of product and business owner needs, transparency and continual engagement
- Understand the customer journey and business value realization
- Define solutions fulfilling customer requirements, ensuring leverage of best practices
- Ensure functional specification are well documented (HLD - High Level design and technical design documentation)
- Support testing activities (including UAT)
- Share solution design principles and architecture with business stakeholders
- Lead continuous development and innovation of solution to enable increased solution value realization

* 7+ years of experience in CTI solutions working as Business Analyst or Solution Architect (preferred)
* 3+ years of experience on designing call centers architecture
* Technical expertise in below areas:
ACD - Automatic Call Distributor
CTI - Computer Telephony Integration
Contact Centre Architecture
IN - Intelligent Networking
Voice Encryption Methodologies & Types
Call Recorders
VoIP Fundamentals
Network expertise- LAN / WAN
* Experience with call center Cloud based solutions
* Experience with Salesforce
* Experience and strong skills in collaboration with different business team across the world, external suppliers and development teams that might be located in different time zones.

Does this sound like you? Have we awakened your interest? Then I look forward to your CV. If you have any questions, please contact Greg Margaritis at +41 44 229 99 35.
We can only consider Swiss / EU Nationals or people with a valid working permit for this role.

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