Application Production Support.
Provide first and second-level technical support to internal users, promptly and accurately resolving their requests and issues related to IT systems.
-Collaborate with users to understand their needs and address any queries or problems.
-Conduct comprehensive testing of internally developed software, including integration, functional, and regression testing.
-Thoroughly document testing procedures, results, and defect reports, improving overall product quality.
-Collaborate with development teams to identify and resolve reported issues efficiently, ensuring reliable and high-quality software releases.
-Continuously monitor the internal IT system for anomalies and participate in defining preventive measures.
-Contribute to enhancing user support and testing processes by proposing innovative ideas and optimised solutions.
-Bachelor's degree or diploma in Computer Science, Computer Engineering, or a related field.
Proficient in SQL, preferably Oracle PL-SQL variant.
-Excellent problem-solving and communication skills.
-Strong service and customer-oriented attitude
-Knowledge of software testing principles and methodology.
-Familiarity with software development environment and version control practices.
-Attention to detail and ability to conduct accurate and comprehensive tests.
-Team player with demonstrated ability to collaborate with developers, analysts, and end-users.
-Quick adaptability to new tools and technologies.
-Good command of technical English (written and spoken) for documentation and international communication.