Solution Life Cycle Manager / Application Manager

Solution Life Cycle Manager / Application Manager

Background:
Our client is developing and operating Global IT solutions, which support business processes for drug product manufacturing with focus on packaging and warehousing.

This position relates specifically to a Track and Trace (Serialization) System in the Packaging area

General information:

• Start date: 01.05.2021
• End date: 31.12.2021
• Extension: On request and showed performance
• Work location: Basel, Switzerland
• Workload: 100%
• Remote/Home Office: partly remote
• Candidates must be an EU/Swiss citizen to be considered for this role

Tasks & Responsibilities:

• Provide application management and support, to ensure operational stability and effectiveness of several applications
• Support our IT solutions by applying specific knowledge of systems and tools as well as problem solving skills
• Implement and monitor system performance using defined standards and resolve or escalate problems for resolution when appropriate
• Manage change requests to improve efficiency, functionality and reliability
• Participate in the execution and documentation of system testing. Ensures that the testing activities are executed following the Validation/Test Plan, create or conduct computerized system testing to ensure quality, design integrity and proper functionality.
• Write installation guide, change requests and tickets, execute informal tests in lab.
• Supports the business, conducts the technical meetings with supplier

Must Haves:

• 1 year Serialization experience (minimum)
• Theoretical understanding of business processes in the supply chain environment, specifically in the Packaging area (ideally also work experience)
• Experience with Track and Trace Systems and automation : Reproduce issues in Track and Trace applications and find solutions
• Ability to communicate with our colleagues and internal customers all over the world, including troubleshooting in case of issues
• Incident management: accept, process, resolve issues in our Track and Trace applications
• Troubleshooting
• Database / SQL (analyze/understand queries)
• Processes and tools : E2E packaging processes. ISA 95 and GAMP5 norms IT background
• Change management specific tools : Service Now and HPLM
• Read and analyze application log files for investigation
• Knowledge of at least one programming language to be able to understand Track and trace-related codes and to analyze them (basic debugging)
• Flexibility to work outside of normal working hours or on-call arrangements to provide global support
• Having sense of urgency and working under pressure
• Negotiation of delays. Used to planning and reporting.
• Fluent in English (written and spoken), German is a plus

Nice to Haves:

• Experience working in the pharmaceutical industry, within a regulated environment (CSV)
• Preferably experience with Laetus and/or OPAL track & trace solutions
• MES (Mfg. Execution System) Experience
• Technical SME for IT Infrastructure topics. Provides knowledge and skills in Infrastructure topics across the lifecycle.
• Familiar with database such as Microsoft SQL server

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