Solution Life Cycle Manager / Application Manager
Solution Life Cycle Manager / Application Manager
Background:
Our client is developing and operating Global IT solutions, which support business processes for drug product manufacturing with focus on packaging and warehousing.
This position relates specifically to a Track and Trace (Serialization) System in the Packaging area
General information:
- Start date: 01.05.2021
- End date: 31.12.2021
- Extension: On request and showed performance
- Work location: Basel, Switzerland
- Workload: 100%
- Remote/Home Office: partly remote
- Candidates must be an EU/Swiss citizen to be considered for this role
Tasks & Responsibilities:
- Provide application management and support, to ensure operational stability and effectiveness of several applications
- Support our IT solutions by applying specific knowledge of systems and tools as well as problem solving skills
- Implement and monitor system performance using defined standards and resolve or escalate problems for resolution when appropriate
- Manage change requests to improve efficiency, functionality and reliability
- Participate in the execution and documentation of system testing. Ensures that the testing activities are executed following the Validation/Test Plan, create or conduct computerized system testing to ensure quality, design integrity and proper functionality.
- Write installation guide, change requests and tickets, execute informal tests in lab.
- Supports the business, conducts the technical meetings with supplier
Must Haves:
- 1 year Serialization experience (minimum)
- Theoretical understanding of business processes in the supply chain environment, specifically in the Packaging area (ideally also work experience)
- Experience with Track and Trace Systems and automation : Reproduce issues in Track and Trace applications and find solutions
- Ability to communicate with our colleagues and internal customers all over the world, including troubleshooting in case of issues
- Incident management: accept, process, resolve issues in our Track and Trace applications
- Troubleshooting
- Database / SQL (analyze/understand queries)
- Processes and tools : E2E packaging processes. ISA 95 and GAMP5 norms IT background
- Change management specific tools : Service Now and HPLM
- Read and analyze application log files for investigation
- Knowledge of at least one programming language to be able to understand Track and trace-related codes and to analyze them (basic debugging)
- Flexibility to work outside of normal working hours or on-call arrangements to provide global support
- Having sense of urgency and working under pressure
- Negotiation of delays. Used to planning and reporting.
- Fluent in English (written and spoken), German is a plus
Nice to Haves:
- Experience working in the pharmaceutical industry, within a regulated environment (CSV)
- Preferably experience with Laetus and/or OPAL track & trace solutions
- MES (Mfg. Execution System) Experience
- Technical SME for IT Infrastructure topics. Provides knowledge and skills in Infrastructure topics across the lifecycle.
- Familiar with database such as Microsoft SQL server
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