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On-Site Hypercare Support Printing (m/f/d) (IT) - BS

Location: Basel
Sector: Helpdesk / Support
Job Type: contract
Salary: Negotiable
Reference: BBBH596891

Printers in Switzerland are being migrated to a new print solution. This has some impact on the end users. To make the transition easier for them, we are looking for support to be on site to support them in case of small problems. More difficult problems can be passed on to the regular Roche service organization.

The perfect candidate:

The perfect candidate is a person, who has basic PC knowledge, can follow instructions aimed at end-users and is comfortable to interact with other people.

  • Start date: asap
  • latest Start Date: asap
  • Planned duration: mid of August 2024
  • Workplace: Basel & KAU
  • Workload: 100%
  • Travel: no

Tasks & Responsibilities:

  • Walk through floors of buildings with newly migrated printers and see if people need support * Solve simple user problems and help users create tickets for more complex issues * Hand up posters with user instructions above the printers on migration days

Must Haves:

  • Basic IT knowledge & able to follow end user instructions (e.g. how to install a manual print queue on a Windows PC); no special IT knowledge required; more complex support cases are handled by Level 2 support (*****) * FLUENT German and English speaking (*****) * Comfortable to work with end users (*****)

Nice to Have:

  • Previous end user support experience is nice to have (*****)

Due to the urgency of this vacancy, please contact me directly if you are available and you believe you could do a good job:

Alba Jansa

+41 61 282 22 13
Whatsapp : +41 76 811 63 99

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