IT Support Team Leader

Job description: IT Support Team Leader

Location: Geneva

Languages required: FR + ENG

Status required: Swiss resident with valid work permit

Availability: asap

For one of our clients active in finance sector and based in Geneva, we are actively looking for an IT Support Team Leader / Helpdesk Manager.

The IT Support Team Leader / Helpdesk Manager will be responsible for the following tasks:

Managing a team of support engineers providing 1st and 2nd level office automation support by telephone, on a dedicated platform and by direct contact with the users.

Organise the work of the HelpDesk team: set objectives, plan, monitor progress, arbitrate

Take an active part in the team's operational activities

Organise the installation, maintenance and troubleshooting of the bank's application tools and IT infrastructure (workstations, printers, mobile devices, network, etc.)

Manage incidents and service requests, ensuring compliance with ITIL processes, so that users can resume normal activities as quickly as possible

Help users to anticipate and prevent incidents by organising training/information sessions with the team so that they can make the best use of IT services

Respond to service requests: Define, manage and maintain the standard service catalogue and respond to requests by enhancing the catalogue

Participate in change management, process evolution and regular quality improvement

Produce and disseminate qualitative and quantitative indicators relating to the operation of the applications on a regular basis

Facilitate day-to-day relations between the various service providers (outsourcer, maintainer, integrator, etc.)
Ensure the application of the security policy

Interact with the members of the various internal and external IT teams. Collaborate with the IT teams of other Group entities

Feel free to contact us for more info: +41 22 818 87 75