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IT Support Analyst / IT Trainer

Location: Basel, Switzerland
Sector: Helpdesk / Support
Job Type: contract
Salary: Swiss Franc40 - Swiss Franc43 per hour
Reference: BBBH111163_1569488200

IT Support Analyst / IT Trainer

Experis IT is Europe's leading IT recruitment agency. With offices in Zurich, Basel, Geneva and Lausanne, we specialize in the Information Technology sector.

On behalf of a leading pharmaceutical company in Switzerland, I am looking for a Desktop Support Analyst with experience in Apple IOS. This is a contracting position until the end of the year based in Basel.

Your Tasks & Responsibilities:

  • Performing training- / consultancy sessions for up to 20 end users
  • Working with the given Tickettool Service Now and company-owned Asset Management Tools
  • Progressing of Incident and Request Management Tickets according process
  • Progressing Asset Management Updates according process
  • Participation at IT Welcome Zone Shift
  • Experience with and understanding of other technology domains, methods, etc. and their interactions
  • Implementation and coordination of hardware, software, network component installations
  • Follow-up on hardware, software, network problems and initiation of corrective actions and escalation procedures
  • Participation in status meetings

What you must have:

  • 5+ years of experience as an IT Supporter
  • Sound intermediate-level knowledge of relevant methodologies, technologies, languages, standards and processes
  • Experience with Google gSuite and Windows 10
  • Apple iOS knowhow
  • Experience with Mobile Device Management
  • Experience as an IT Trainer
  • ITIL Foundation (v2 or v3)
  • Customer friendliness
  • Good communication and presentation skills in English and German


- Start date: 16.10.2019

- End date: 20.12.2019

- Work location: Basel

- Workload: 100%

Interested in this opportunity? Kindly send us your CV today through the link in the advert. However, should you have any questions please contact Julie Mackerer on +41 61 282 22 17.

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