Deskside Support Engineer

Deskside Support Engineer

Please only apply if you have an EU or Swiss nationality.

Linkedin/ Xing: Marc Kaars Sijpesteijn

• Location: Flughafen Zürich
• Start Date: ASAP
• Duration: 3 months

Looking for passionate individual for a Deskside Support consultant who will be responsible for Smart Hands and feet support, break fix. The candidate must have experience in handling multinational IT infrastructure.

Relevant Experience - 5 plus years

Key Requirements

• German & English speaker
• End to end knowledge on minute details of Local Smart hands and feet support and their break fix.
• Should himself handle the site and lead the region/team
• Should have knowledge of different Label and Multi-functional Printers such as Konica, Ricoh, Zebra
• Should have knowledge on Local PBX system
• Should be able to manage and maintain assets as per the industry standards
• Should be well versed with local IT procurement process
• Should be able to conduct IT training for other Local IT Support team or IT champions/site coordinator. Also guide them.
• Should be able to handle request to support data center, server, storage troubleshooting with help from team
• Should be aware of Mobile device management as per the industry standards
• Knowledge of network security practices and anti-virus programs
• Conduct remote troubleshooting
• Address user tickets regarding hardware, software, and networking etc.
• Knowledge on below technologies
  • SCCM - Software distribution, Administration, Image management, Operating system deployment & application packaging
  • Bit locker management
  • Mobile device management
  • Patch management
  • File Services
  • Network services, router, switches
  • Desktop management
  • Unified communications - Provision of new SIM cards, Smartphone configuration, consumption optimization and management
• Preferred to have experience on below tools
  • SCCM, Bit locker, SafeQ, Airwatch, Microsoft Advanced Group Policy management