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Customer Service Manager (Banking)

Location: Lenzburg, Switzerland
Sector: Service Management / ITIL
Job Type: permanent
Salary: Negotiable
Reference: BBBH119447

On behalf of our client, a Security Solutions Provider company in Switzerland, we are looking for a Customer Service Manager (Banking) for their digital identity and security activities.


  • Responsible for professional pro-active account management (internal service) for assigned large customers (including substitutes)
  • Creation of offers, order confirmations, invoices, inventory lists and other correspondence for the assigned customers
  • Creation of production orders
  • Leading from the customer product portfolio as well as coordinating customer material stocks, preserved text and sample cards
  • Participation in projects
  • Support from sales in reaching sales targets and in the preparation of budget, forecast planning and reports.
  • Ensuring the defined processes and security guidelines as well as helping to improve them


  • You have completed commercial training with appropriate further training
  • You have 3 to 5 years of experience in customer service, preferably in IT or printing
  • Communication skills and a high sense of responsibility
  • Understanding of complex relationships
  • Structured and methodical way of working
  • Reliable, committed, empathetic and loyal personality
  • Very good knowledge of MS Office and experience with ERP systems
  • German Native, Engish Fluent, French Beneficial

Interested in this opportunity? Kindly send us your CV today through the link in the advert.

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