Customer Service Consultant

Customer Service Consultant

Please only apply if you have an EU or Swiss nationality.

Experis IT Switzerland is on the search for an Customer Service Consultant to join one of their clients, a well-known Switzerland company. This exciting temporary opportunity is only open to candidates with relevant experience. If you're looking to take your career to the next level, please read on!

Contact: Francesca De Chirico

Start Date: ASAP

Duration: 6+ months with possibility of further contract extension

Location: Fribourg

Workload percentage:100%

About the project:

• You will handle all requests from the hotline (1stLevel) as well as other tasks in order to ensure the smooth implementation of our customers' products
• You order lines with their respective technologies, manage porting of fixed and mobile numbers and ensure a timely start-up
• Your skills enable you to handle all processes related to fixed and mobile Fulfillment
• Your analytical skills enable you to actively participate in the implementation of improvement measures to increase internal productivity and/or the customer experience

Main Tasks:

• You will handle all incoming requests from the hotline (1st Level) and other tasks to ensure the proper implementation of our customers' products.
• You order the lines with their respective technologies, manage the porting of fixed and mobile numbers and ensure a timely start-up.
• Your skills enable you to handle all processes related to fixed and mobile Fulfillment.
• Your analytical skills enable you to actively participate in the implementation of improvement measures to increase internal productivity and/or the customer experience.

Must have skills:

• German and French mother tongue, Italian is an advantage
• Affinity with new technologies
• Commercial or technical diploma (CFC)
• Experience in customer support

Don't hesitate and send us your CV and testimonials today through the link in the advert.

Interested in this opportunity? Kindly send us your CV today through the link in the advert. However, should you have any questions please contact Francesca De Chirico on +41 (0) 44 2299925.

Even though this position may not be the perfect fit for you, please reach out to us, as we have hundreds of open positions at Experis IT across Switzerland.

Linkedin: Francesca De Chirico