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CRM Manager - Pharma

Location: Zug, Switzerland
Sector: ERP / SAP / CRM
Job Type: contract
Salary: Negotiable
Reference: BBBH114969

CRM Manager - Pharma

On behalf of our client, a global pharmaceutical company, we are looking for a CRM Manager, who is eager to join an international and dynamic team in Zug, Switzerland or in another global location.

Duration: 6 months (*with the possibility for extension)

Workload: 100%

Start date: ASAP

Location: Zug, Switzerland (possibility to also from London, Madrid, Berlin, etc.) à some travel to international sites involved

Languages: Fluency in English. German and any other languages are considered an asset.

Main task: CRM-building, measuring and maintenance in connection with the development of the company's international road map.

Multi-Channel Implementation:

  • CRM Operational Governance Lead
  • Change Management and Cross-Departmental Collaboration to improve the customer experience
  • Close Collaboration with FFE and IT
  • Maintaining relations with Insight and Analytics Team
  • KPI creation and measurement in connection with Multi-Channel CRM
  • Compliance with legal requirements

Leadership:

  • Promotion of Multi-Channel / Customer Engagement Capabilities & Methodologies
  • CRM solutions (Veeva) expertise
  • Defining new business processes in the context of new technologies

Training:

  • Documentation
  • Development of proposals for adoption barriers & resistances
  • Structuring of communication & Learning Plan, Training Material, etc.

Are you interested in this opportunity? Kindly send us your CV today via the link in the advert. Should you have any questions, please contact Nina-Beatriz Schröter on: +41 44 229 99 38.

If this position is not a perfect fit you may still reach out to us, as we have hundreds of open positions across Switzerland at Experis IT.

To view more jobs in Zurich, please visit: https://www.experis.ch/it-jobs-zurich

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