Default Image
Back to Search Results

Business Application Manager (IT Project Manager)

Location: Zürich, Switzerland
Sector: Project Management & PMO
Job Type: permanent
Salary: Negotiable
Reference: BBBH120624

On behalf of our client, an international manufacturing company, we are looking for a Business Application Manager (IT Project Manager) - permanent position - based in the heart of Zurich.


  • Manages business service requests/demand (collection, prioritizing)
  • Authorizes improvement measures for assigned IT Services in cooperation with IT Service Manager
  • Supervises correct charging of IT Services
  • Gather and prioritize business service requests
  • Define IT Service Levels together with IT Service Manager
  • Review and agree IT Service decomposition list
  • Review SLA proposal
  • Review IT Service / SLA compliance reports
  • Propose IT Service improvement measures
  • Counsel business area regarding quality and cost of assigned IT Services
  • Communicate IT Service related topics towards business area
  • Introducting new time management system and acting as IT sub-project manager
  • Client application support
  • Incidents support communicating with different suppliers
  • Change and release management.
  • Requirements process and time management system implementation.
  • Support the project managers by helping them implementing solutions.
  • Training concepts and documents of the applications
  • Technical operational tasks as part of Application Life Cycle Management.
  • Third level support
  • Administration of the applicaiton authorizations
  • Support the business units in training users all over Switzerland.


  • Computer science training with relevant professional experience.
  • ITIL certification would be an advantage.
  • IT representative to the business service manager for one or multiple assigned IT services
  • Single point of contact for all involved IT providers in terms IT service requirements and IT Service delivery
  • Located usually in application development departments
  • Generalist with good negotiation/communication skills and ability to translate business requirements into technical requirements and vice versa
  • Owns Service Level Agreement (SLA)
  • Defines Operational Level Agreement (OLA) directives
  • Escalates major business issues to IT Service Provider
  • Negotiate SLAs with business representative, OLAs with IT Product Managers
  • Drives continuous improvement in terms of quality and costs
  • German Native, English Fluent, French as an advantage.

Interested in this unique opportunity? Kindly send us your CV today through the link in the advert.

Back job search
Share This Job