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Business Application Manager (IT Project Manager)

Location: Zürich, Switzerland
Sector: Project Management & PMO
Job Type: permanent
Salary: Negotiable
Reference: BBBH120624

On behalf of our client, an international manufacturing company, we are looking for a Business Application Manager (IT Project Manager) - permanent position - based in the heart of Zurich.

Missions:

  • Manages business service requests/demand (collection, prioritizing)
  • Authorizes improvement measures for assigned IT Services in cooperation with IT Service Manager
  • Supervises correct charging of IT Services
  • Gather and prioritize business service requests
  • Define IT Service Levels together with IT Service Manager
  • Review and agree IT Service decomposition list
  • Review SLA proposal
  • Review IT Service / SLA compliance reports
  • Propose IT Service improvement measures
  • Counsel business area regarding quality and cost of assigned IT Services
  • Communicate IT Service related topics towards business area
  • Introducting new time management system and acting as IT sub-project manager
  • Client application support
  • Incidents support communicating with different suppliers
  • Change and release management.
  • Requirements process and time management system implementation.
  • Support the project managers by helping them implementing solutions.
  • Training concepts and documents of the applications
  • Technical operational tasks as part of Application Life Cycle Management.
  • Third level support
  • Administration of the applicaiton authorizations
  • Support the business units in training users all over Switzerland.

Profile:

  • Computer science training with relevant professional experience.
  • ITIL certification would be an advantage.
  • IT representative to the business service manager for one or multiple assigned IT services
  • Single point of contact for all involved IT providers in terms IT service requirements and IT Service delivery
  • Located usually in application development departments
  • Generalist with good negotiation/communication skills and ability to translate business requirements into technical requirements and vice versa
  • Owns Service Level Agreement (SLA)
  • Defines Operational Level Agreement (OLA) directives
  • Escalates major business issues to IT Service Provider
  • Negotiate SLAs with business representative, OLAs with IT Product Managers
  • Drives continuous improvement in terms of quality and costs
  • German Native, English Fluent, French as an advantage.

Interested in this unique opportunity? Kindly send us your CV today through the link in the advert.

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