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Senior IT Service Support Specialist

Lieu de travail Zurich
Secteurs Helpdesk / Support
Type d'emploi contrat
Un salaire Negotiable
Référence BBBH572544

Senior IT Service Support Specialist


Experis is the global leader in professional resourcing and project-based workforce solutions.


Overview of contract


On behalf of our client, one of the largest banks in Zürich, we are looking for an Application Responsible.


Location: Zürich, Altstetten
Start date: 01.07.2023
End date: 20.12.2024


Main responsibilities


* Provide technical support and troubleshooting for multifunction printer technology and Microsoft software-related issues.
* Collaborate with internal teams, vendors, and third parties to ensure effective resolution of technical issues.
* Utilize your knowledge of Windows 10/11, Windows 2019 Server, Kofax Control Suite, Kofax Eqitrac, Kofax AutoStore, HP WebJet Admin, and HP Security Manager to optimize system performance.
* Troubleshoot complex printer and print server-related issues, identifying root causes and implementing appropriate solutions.
* Maintain effective communication with vendors and third parties to ensure timely resolution of technical issues and updates.
* Demonstrate a proactive and results-oriented approach to problem-solving, delivering high-quality solutions.
* Independently assess and prioritize outstanding tasks and requests, ensuring timely resolution.
* Possess basic scripting experience with PowerShell, Python, or Bash/Shell scripting languages.
* Microsoft certifications will be an advantage in this role.


Your skills:


* Certification on the Kofax platform
* Proficiency in Windows 10/11 and Windows 2019 Server.
* Experience and knowledge of Kofax Control Suite, Kofax Eqitrac, Kofax AutoStore, HP WebJet Admin, and HP Security Manager.
* Experience in troubleshooting complex printer and print server-related issues.
* Excellent communication skills, including the ability to interact effectively with vendors and third parties.
* Basic scripting experience with PowerShell, Python, or Bash/Shell scripting languages.
* Excellent communication skills in English and German


If you are interested in this opportunity, we look forward to receiving your CV or if you have any questions, contact Kaixi Jia on +41 44 229 99 43. Check out all open positions at Experis at www.experis.ch
By applying, you agree to the storage and processing of your data for the application process. We strictly comply with the applicable data protection laws.

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