Call Center Agent (DE & FR/ ENG & IT)

Call Center Agent (ENG & FR)

Experis is the global leader in professional resourcing and project-based workforce solutions.

Overview of contract

On behalf of our client, a large financial services company in Switzerland, we are looking for a Call Center Agent.

Location: Olten/ Zürich
Start date: ASAP
Duration: 4 months - with possibility of internalization

Main responsibilities:
* Offer expert advice on debit card usage, including blocking, limit management, and other related queries.
* Provide support for the TWINT mobile payment app, assisting users with inquiries and troubleshooting.
* Deliver information and guidance on transactions, products, and services to customers.
* Assist with the use of payment cards at ATMs, e-commerce, and wallet payments.
* Analyze potential card misuse and provide support in handling customer complaints.

Your skills:
* Completed apprenticeship in commercial or retail trade.
* Experience in call centers, customer dialogue, customer service, or card business is advantageous.
* Business fluency in German, French, and Italian or English; understanding of Swiss German is essential.
* Digital proficiency and familiarity with various communication tools.
* Flexibility for different working hours and a strong commitment to reliability.
* Comfort with direct telephone customer contact.

If you are interested in this opportunity, we look forward to receiving your CV or if you have any questions, contact Kaixi Jia on +41 44 229 99 43 or Kaixi.jiawu(at)experis.ch
Check out all open positions at Experis at www.experis.ch
Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland