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Project Manager - ITSM (ServiceNow)

  • Salary: CHF87 - CHF97 per hour
  • Job type: Contract, Full-time
  • Location: Basel
  • Sector: Pharma & Life Sciences, Project Management & PMO
  • Date posted: 09/08/2017
  • Job reference: J371867AJMK-090817
This vacancy has now expired.

Project Manager - ITSM (ServiceNow)

Experis IT is Europe's leading IT recruitment agency. We are dedicated to connecting talented individuals with Business opportunities across a number of professional sectors, with IT being at the heart of our operations.

One of the biggest international pharmaceutical companies with HQ in Basel is looking for a Global Deployment Lead within experience with ServiceNow Deployment.

This is a challenging contracting position starting in September until March 2018.

Tasks & Responsibilities

You will immediately assume the Global Deployment Lead assignment upon joining the project team as well as have total accountability for serving as the key liaison between the Data Migration Lead, OCM Lead, Training Lead, Workstream Delivery Leads, Regional Deployment Leads, and the Global Project Manager during the Transition and Deployment Phases of the project.

The Global Deployment Lead role will be pivotal in the successful rollout of the new solution in Europe, Americas, and Asia-Pacific. The lead will develop and manage a detailed deployment plan/playbook of exceptional quality to ensure on time and orderly delivery of the new solution in each region, while maintaining global process standardization throughout the entirety of the project.

The IT services and processes within the scope of this position include ServiceNow Core Platform, Configuration Management, Change Management, Incident Management, Request Management, Problem Management, Knowledge Management, IT User Portal, Major Incident Management, Reporting, Service Model (CMDB), Interface Integration, Data Migration, OCM.


  • Project management experience within an IT organization (+7 years)
  • PM background in ITSM area or experience in similar ITSM projects (hands-on experience, +5 years)
  • Experience in deployments of larger applications
  • Fluent English speaking
  • Very strong collaboration, communication and personal skills
  • Demonstrated leadership skills
  • Experience in working virtually (across different time zones)
  • Experience in similar project in large pharmaceutical company
  • Knowledge in ITSM configuration and change management (deployment of large apps)

Location: Basel

Start Date. 11.09.2017

If you are a result oriented Global Deployment Lead currently looking for a challenging new position that applies to your skills, then we look forward to receive your application!

I'm always looking for skilled IT Persons please don't hesitate to send me your CV. You can also check my page: to see all the positions I'm recruiting for or just connect with me on LinkedIn

Not the right job for you? Since new jobs are coming in every day just give us a call +41 (0)61 282 22 17. Experis, the leading IT recruitment agency in Switzerland has many open jobs, just browse our website now to find interesting professional opportunities!

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