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Oracle/ PLSQL Application Specialist (banking)

  • Salary: negotiable
  • Job type: Contract, Full-time
  • Location: Zürich
  • Sector: ERP / SAP / CRM, Database, Helpdesk / Support
  • Date posted: 03/05/2019
  • Job reference: BBBH102827

Oracle/ PLSQL Application Specialist (banking)

Experis is the global leader in professional resourcing and project-based workforce solutions. Our suite of services range from interim and permanent recruitment to managed services and consulting, enabling businesses to achieve their goals. We accelerate organisational growth by attracting, assessing and placing specialised professional talent.

On behalf of our client, we are looking for a Senior Application Specialist/ Manager with banking industry experience.

Overview of the project:

  • The application specialist holds the deep IT know-how for the CRM application.
  • She/he is performing daily application management tasks (e.g. re-occurring maintenance tasks, incident analysis/ resolution).
  • The application specialist provides input for application lifecycle planning, definition and management of SLAs/ OLAs, planning/ implementation of application changes.
  • The application specialist is also the overall incidents, requests and defects manager.
  • In this particular case, the Application Specialist strengthens the support processes, maintenance principles and matures the application operation

Main responsibilities:

  • Maintaining an IT Service or infrastructure component (Run-the-Bank):
  • Monitoring of availability of services
  • Monitoring and improvement of system performance and availability (SLA, OLA)
  • Handling of 3rd level support incidents and requests
  • Provide Support to 1st and 2nd Level Support
  • Lifecycle management and IT Service Roadmap
  • Provide ITSCM (IT Service Continuity Management) and assist in Disaster Recovery tests
  • Maintain IT Documentation
  • Subject matter expert (SME) for CRM application
  • Coordination of deployments into Test and Production environments
  • Environment management in coordination with projects
  • Project documentation review
  • 3rd level support for applications (incident analysis and resolution)
  • Support release introductions
  • Perform re-occurring maintenance tasks wherever necessary
  • Plan and perform adaptive/ perfective measures related to the applications


  • Over 5 years of experience in application management (lifecycle, maintenance, operation) and enforcing mature and stable application operation in an environment, where agile projects still extend the application under high pressure
  • Proven expert knowledge and several years of professional experience in JAVA, Oracle, SQL, PL/SQL
  • Banking industry experience and good understanding of Client Relationship Management and Client Data Management systems and processes
  • Strong in managing of incidents and in tracking of KPIs, benchmarks (in doing as role-model, delegation and promoting internally)
  • Strong knowledge of Business Process Management concepts
  • Preferably good understanding of MQ-communication, REST-services, Web-services
  • Understanding of software development/ customization processes
  • Preferably good coordination and communication skills

Interested in this opportunity? Kindly send us your CV today through the link in the advert. However should you have any questions please contact Sophia Biafora on +41 44 229 99 40.

Even though this position may not be the perfect fit for you, please reach out to us, as we have hundreds of open positions at Experis IT across Switzerland.

Check out all of Experis' job openings at or visit my personal page and connect to me on LinkedIn.

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