Modern Workplace Engineer

Modern Workplace Engineer - IT Support Engineer 3rd level

Experis IT is on the search for an IT Support Engineer (Level 3) to join one of their clients, a well-known international IT Consultancy company. This exciting temporary opportunity is only open to candidates with relevant experience. If you're looking to take your career to the next level, please read on!

Contact: Francesca De Chirico

Start Date: ASAP

Duration: 6 Months + after internalization

Location: Zürich

Workload percentage: 100%

Key Responsibilities:

• The 3rd Level IT Support Specialist is responsible for providing advanced technical support to resolve complex IT issues. This role requires a deep understanding of ITIL practices and the ability to troubleshoot and resolve high-level technical problems efficiently.
• Provide advanced technical support for complex IT issues escalated from 2nd level support.
• Troubleshoot and resolve hardware, software, and network issues.
• Manage and resolve incidents and service requests in accordance with ITIL best practices.
• Perform root cause analysis for recurring incidents and implement corrective actions.
• Collaborate with other IT teams to ensure seamless service delivery.
• Maintain detailed documentation of incidents, solutions, and processes.
• Participate in the development and improvement of IT support procedures and policies.
• Train and mentor 1st and 2nd level support staff.
• Stay updated with the latest IT technologies and trends.

Your Skills:

• Bachelor's degree in information technology, Computer Science, or a related field.
• Minimum of 5 years of experience in IT support, with at least 2 years in a 3rd level support role.
• Strong knowledge of ITIL practices and processes; ITIL certification is preferred.
• Excellent troubleshooting and problem-solving skills.
• Proficient in Windows and Linux operating systems, networking, and server management.
• Experience with IT service management tools (e.g., ServiceNow, Jira).
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified: Azure Administrator) are a plus.
• German native is a must

Don't hesitate and send us your CV and testimonials today through the link in the advert.

Interested in this opportunity? Kindly send us your CV today through the link in the advert. However, should you have any questions please contact Francesca De Chirico on +41 (0) 44 2299925.

Even though this position may not be the perfect fit for you, please reach out to us, as we have hundreds of open positions at Experis IT across Switzerland.

Linkedin: Francesca De Chirico