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IT Support Specialist

Lieu de travail Zurich
Secteurs Helpdesk / Support
Type d'emploi contrat
Un salaire Negotiable
Référence BBBH573034

IT Support Specialist

On behalf of our client, a well-respected company in the financial sector in Zürich, we are looking for a Java Developer.

Location: Zürich

Start date: ASAP

Duration: 12 Months + potential internalization or extension

Main responsibilities

  • Deliver best practice incident management
  • First point of contact for customer liaison and keeping customers informed of progress of incidents
  • Recording, investigating, diagnosing and resolving incidents
  • Communicating both proactively and reactively with all users and technical resolving teams
  • Ensuring correct reassignment of unresolved or misrouted incidents
  • Provide proactive support in order to consistently improve the 'end user experience'

Your skills:

  • Excellent English oral and written communication skills, German is a plus
  • Educated to degree standards in IT, relevant IT accreditations (ITIL, ITSM)
  • Microsoft certifications are a plus
  • Customer facing, interaction skills, professional telephone manner and desk-side support
  • Confidence to deal professionally with staff at all levels in the organization
  • Effective communication, organisation and documentation skills
  • Honest, trustworthy, a valued team member, and actively involved in achieving team objectives
  • Self-motivated with a sense of urgency
  • Windows 10 / MS Office 365, Active Directory Administration
  • Exchange Administration / Mail tracking, Edge & Chrome
  • Troubleshooting PCs / Laptops / Tablets / MFD's / Screens / Phones, Remote Connectivity: VPN / Citrix
  • TCP/IP Troubleshooting

If you are interested in this opportunity, we look forward to receiving your CV or if you have any questions, contact Kaixi Jia on +41 44 229 99 43. Check out all open positions at Experis at

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