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CRM Product Manager

Lieu de travail Zurich
Secteurs ERP / SAP / CRM
Type d'emploi poste permanent
Un salaire Négociable
Référence BBBH571016

CRM Product Manager (FR/GER)

For a large company active in the financial sector, we are currently looking for a Product Manager CRM (Microsoft Dynamics).

YOUR TASKS

  • Work closely with top management to define a cross-functional, robust, and ambitious CRM vision.
  • Support the business in identifying the issues to be resolved
  • Prioritize the needs by the added value provided
  • Communicate regularly on the product and its developments in an appropriate manner
  • Through experimentation, prototyping and testing, ensure that new features and capabilities are easy to use and effectively solve business problems
  • Work with Change Management to define an approach to support users and adoption of the solution
  • Evaluate current processes and opportunities for CRM improvement
  • Work closely with the CRM IT team to define, design, agree, adapt, and deploy functionality
  • Identify, analyze, and assess risks

SKILLS

  • Microsoft Dynamics CRM
  • Design thinking
  • Prototyping
  • Product organization

Soft Skills

  • Ability to manage a cross-functional product and its stakeholders.
  • Ability to adapt to change - to work in a dynamic environment.
  • Results orientation
  • Leadership
  • Proposal-driven
  • Excellent stress management
  • Autonomous and organized

Experience

  • More than 5 years' experience in CRM product management, ideally in the insurance sector
  • Certified experience in Agile methodology (SAFe, Scrum Product Owner)

Languages

  • Fluent in French and German

Offer

  • Challenging projects in a large company
  • Flexible hours and homeworking
  • Possibility to work in different locations: Zurich, Lausanne, Frinourg, Valais
  • Nice salary package

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