CRM Analyst (Salesforce)

CRM Analyst

Experis is the global leader in professional resourcing and project-based workforce solutions.

For our client a global Medical Device company in Zug, we are recruiting for a CRM Analyst (Salesforce knowledge) for a long term (24 months) Contract opportunity.

The perfect candidate:

The successful candidate will be expected to develop the scope of this role and its influence. The role could be appropriate for subject matter experts with significant experience.

General Information:

• Start date: Asap or latest 01.08.2024
• Planned duration: 24 months (high possibility of extension)
• Workplace: Rotkreuz, Zug
• Workload: 100%
• Remote/Home Office : 3 days onsite, 2 days remote

Tasks & Responsibilities:

• Create and oversee basic data hygiene processes
• Ensure our sales and marketing data is compliant with data privacy laws
• Create and implement global customer segmentation taxonomies
• Oversee, manage global account deduplication
• Analyze the data set to identify data quality issues
• Create ad-hoc dashboards and analyses of data on behalf of the team

Must Haves:

• At least 5 years CRM experience (possibly IT or business) with a focus on Salesforce.com
• Hands on, proactive attitude, prepared to take responsibility for data projects
• Good understanding of basic data hygiene
• Very strong skills with reporting/analytical tools eg PowerBI, SFDC, Excel) ideally knowledge of CRM Analytics which is our primary tool
• Strong analytical skills - ability to identify errors & weaknesses in the data set
• Data oriented with database proficiency (SQL knowledge)
• Strong understanding and ability to relate to commercial requirements (marketing & sales)
• Languages: English, other languages may be useful

Nice to Have:

• Knowledge of Finance and accounting tools (SAP, Oracle) to link with other stakeholders
• Reporting, data visualization and dashboard creation skills,
• Experience of Data Privacy requirements
• Deduplication knowledge
• Experience working with stakeholders all over the world

Interested in this opportunity? Kindly send us your CV today through the link in the advert. However, should you have any questions please contact Elaine Kanwar at +41 61 282 22 23