Project Manager - Business Process Simplification

Experis is the global leader in professional resourcing and project-based workforce solutions. Our suite of services range from interim and permanent recruitment to managed services and consulting, enabling businesses to achieve their goals. We accelerate organisational growth by attracting, assessing and placing specialised professional talent.

On behalf of our client, a leading and well known Swiss financial institution in Zürich, we are looking for a Project Manager - Business Process #Simplification (Business Process #Reengineer).

Contract: 6 months - extension is possible

Location: Zurich

Responsibilities:

• Define and document high level target design and business outcome. Conduct E2E assessment to ensure all impacted functions and processes are properly considered in the project
• Surface core-to identify & implement opportunities to redesign, simplify and improve process efficiency and effectiveness (cost, reliability, agility) within the designated People Process

(e.g., Recruitment, Advisory model, Compensation, People development)

• Develop and build an objective picture of how the People organization delivers, what they deliver, and the end-to-end view of how it is orchestrated with proper identification of hand-offs and process connectors to inform process redesign
• Evaluate current state, impact to change and end-to-end target state visualization from requirements to implementation
• and post adoption monitoring and testing
• Deliver on E2E process maturity improvements aligned to employee experience, service blueprints and cost optimization
• Develop and document new process (service) blueprints where needed
• Prepare presentations and process overview utilizing models and complementary data to assist the team in process re-engineering activities
• Consolidate impacts to metrics and evaluate testing strategies for tech implementation and process changes with appropriate implementations of controls and monitoring methodologies
• Review and assess policies and business processes to find areas of improvement and recommend solutions to optimize the efficiency of such process
• Support the team's short - and - long term strategy through process engineering methodologies and developing a robust support framework and process culture
• Perform GAP analysis and build and maintain process maps for both documenting and analyzing current state / target state People Processes
• Support in definition of roll-out plans considering change management throughout the process
• Provides expertise for proactive identification of opportunities from a process efficiency perspective

Desired Skills and Qualifications:

• Agile product development / Agile engineering
• Product management & Business Analysis
• Customer / Employee Journeys definition and operationalization
• UX Experience
• Management consulting & product innovation
• Enthusiasm for making both technology / real-life experiences seamless, enjoyable and productive

Essentials Skills and Qualifications:

• Proven track record, 8+ years' experience in related roles or functions (e.g., business consulting, business operations, product management in a large and complex customer/ employee-focused organization
• At least 8+ years of Process (Re)design experience offering deep knowledge of Business Process re-engineering (BPR) and Process Excellence concepts and supporting tools

• Demonstrated applied knowledge and experience with a range of process re-engineering methods and tools, e.g., service employee journey mapping, service blueprints, value stream mapping, process mapping, concept prioritization future state process maps, roadmaps / storyboards, prototypes, scenario storytelling and experience transformation governance
• Strong competence and ability to identify & deliver on E2E process maturity improvements aligned to service blueprints, value stream mapping and process simplification
• Understanding of process modelling standards and process mapping tools (e.g., Visio, value stream mapping, BPMN, service blueprint)
• Practiced in lean, agile and user-centered design processes and ways of working, and thrives in cross-functional, multi-disciplinary teams
• Strong presentation development skills including the ability to distil many data points and processes into concise summaries with detailed illustrations and examples
• Able to work across a wide variety of stakeholders and interacting with subject matter experts and executives