Customer Service Associate (Banking)

On behalf of our client, a Security Solutions Provider company in Switzerland, we are looking for a Customer Service Associate (Banking) for their digital identity and security activities.

This role is a back office function and account management position supporting the exisitng team in place.

Missions:

• Responsible for professional pro-active account management (internal service) for assigned large customers (including substitutes)
• Creation of offers, order confirmations, invoices, inventory lists and other correspondence for the assigned customers
• Creation of production orders
• Leading from the customer product portfolio as well as coordinating customer material stocks, preserved text and sample cards
• Participation in projects
• Support from sales in reaching sales targets and in the preparation of budget, forecast planning and reports.
• Ensuring the defined processes and security guidelines as well as helping to improve them

Profile:

• You have completed commercial training with appropriate further training
• You have 3 years of experience in customer service, preferably in IT or printing
• Communication skills and a high sense of responsibility
• Understanding of complex relationships
• Structured and methodical way of working
• Reliable, committed, empathetic and loyal personality
• Very good knowledge of MS Office and experience with ERP systems
• German Native, Engish Fluent

Interested in this opportunity? Kindly send us your CV today through the link in the advert.