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Global IT Infrastructure Support Analyst

Location: Basel
Sektoren Netzwerk & Sicherheit
Anstellungsart Festanstellung
Gehalt Negotiable
Reference: BBBH572953

Global IT Infrastructure Support Analyst

Experis IT is on the search for Global IT Infrastructure Analyst to join one of our clients, a well-known international company based in Switzerland. If you're looking to take your career to the next level, please read on!

Start Date: ASAP

Location: Basel (Please note that this is 100% on site job)

Employment type: Permamnent

Your main responsibilities

  • Provide Level 1 and Level 2 support to the Basel headquarters office, external partners and Visitors through a combination of desk-side support and remote engagement
  • Set up, troubleshoot and resolve end user device issues support (i.e. desktops, screens, printers, docking stations, VPN, telephony, meeting room equipment, etc.)
  • Troubleshoot/resolve network and Wi-Fi connectivity issues
  • Escalate to appropriate next-level resources where required
  • Provide excellent communications and support to the Team, User and Global Service Desk on open issues
  • Perform and document initial diagnosis of issues within the Service Now ticket followed by formulating and executing a resolution plan
  • Meet the service levels for ticket requests, assess and prioritize incidents while investigating & resolving critical incidents
  • Develop and maintain strong relationships through effective, timely communication and meet deadlines
  • Take initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner
  • Undertake IT Administrative tasks as directed (lifecycle management, etc.)
  • Manage the IT Stockroom through the stockroom management process in ServiceNow
  • Perform weekly , and monthly tests of the IT infrastructure
  • Create, and update proper documentation of the IT Infrastructure in the Headquarter (Network, Printers, Meeting Rooms, etc.)
  • Create and update SOPs, Workflows, etc.
  • Procure IT Assets requested by from our suppliers
  • Ensure requests for new hardware are actioned using company imaging/deployment solution
  • Ensure orders for Software & Hardware are followed up to delivery to user


  • Bachelor's Degree in computer science or equivalent experience
  • ServiceNow or ticketing tools experience
  • Windows 10 in a Managed Environment
  • Azure account management experience
  • Working knowledge of Active Directory & End Device management tools
  • General hardware and networking knowledge TCP/IP, DNS, DHCP
  • Extensive experience in Office 365 with working knowledge of Intune or device management tools, MS Teams Meeting Rooms, Follow Me Printing
  • Certification in Microsoft Technologies
  • ITIL Foundation certified
  • English at full professional proficiency level of communication required; both verbal and in written

Your profile

  • A minimum of three years of experience in Operating Systems support, end-user device troubleshooting and/or support a 1st or 2nd level technology support role
  • Passionate about making improvements and finding the best way forward
  • Hands-on pragmatic problem-solver with analytical skills
  • Excellent customer service skills and experience with providing customer service to Senior Management
  • Ability to manage multiple activities and tasks simultaneously whilst keeping high attention to detail
  • A good team player who is able to work independently and in collaboration with diverse and remotely working teams
  • A flexible and committed personality used to work in a dynamic onsite environment and under pressure

Interested in this opportunity? Kindly send us your CV today through the link in the advert. However, should you have any questions please contact Elaine Kanwar at +41 61 282 22 23

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