Virtual Channel and System Lead Associate

Virtual Channel and System Lead Associate

Experis IT is Europe's leading IT recruitment agency. We are dedicated to connecting talented individuals with Business opportunities across a number of professional sectors, with IT being at the heart of our operations.

For one of our clients, specialized in the pharmaceutical area with HQ in Basel, we are looking for a Virtual Channel and System Lead Associate with a previous experience in a pharmaceutical company.

This is a challenging contracting position starting in August until the end of the January 2021 in Basel.

Responsibilities:

• Business Lead for the development and implementation of the unified (medical) IT systems and digital strategy in order to enhance the customer experience and facilitate improved patient outcomes.

• Manage and shape Medical systems and platforms to ensure the provision of a coordinated end-to-end foundation for delivering the customer strategy

• Manage virtual platforms across digital channels to deliver world-class virtual customer experiences that are part of a fully coordinated multi-channel strategy as business product owner for assigned IT systems and Digital platforms.

• Coordinate across other systems providers to ensure a consistent, coordinated and integrated approach to the customer and effective flow of information across multiple disparate platforms

• Drive the implementation of the systems and digital strategy in close collaboration with Customer Experience Leads and ensure it is customer-centric and fit-for-purpose to facilitate the delivery of the vision for customer engagement

• Canvas insights from multiple sources including technological development, customer strategy and innovative approaches from the industry and beyond in order to inform decisions on business requirements to enable the implementation of the customer engagement strategy

• Collaborate with internal partners (e.g. PDMA, International, affiliates, IT) to ensure decisions on systems provision are made in a customer-centric and holistic way

• Spot duplication and inefficiency and drives changes to achieve simplification and improved customer and user experience

• Engage multiple internal stakeholders in understanding and delivering the systems strategy in order to create alignment around a unified vision

• Manage digital platforms across digital channels to deliver world-class virtual customer experiences that are part of a fully coordinated multi-channel strategy

• Create and maintain the Medical digital customer and Patient engagement platforms to complement and enhance in-person customer experiences

• Build and procure resources and capabilities necessary to deliver key priorities in line with the systems and digital strategy by influencing internal buyers, such as IT

• Engage regularly with other systems providers regarding resource allocation and strategic decisions to make the most of existing resources and assets

• Share insights into customer needs and the impact on patient outcomes in order to ensure that decisions are truly customer centric

• Coordinate across other systems providers to ensure a consistent, coordinated and integrated approach to the customer and effective flow of information across multiple disparate platforms

• Ensure coordination across multiple and disparate platforms to provide the customer an integrated and coordinated experience

• Collaborate effectively throughout PDMA to ensure pull through of essential scientific narrative components through various channels and systems

• Drive the implementation of the systems and digital strategy in close collaboration with Customer Experience Leads and ensure it is customer-centric and fit-for-purpose to facilitate the delivery of the vision for customer engagement

• Adopt a customer-centric view to inform systems provision and challenge entrenched thinking in order to create a bold and impactful approach

• Share insights into customer needs and the impact on patient outcomes in order to ensure that decisions are truly customer-centric

• Constructively challenge internal partners and customer engagement on how systems and digital engagement can be used to enhance the customer experience and better meet their needs

Must Haves

• Experience in system and/or channel design, implementation and management, strong affinity to technology (Digital and IT)

• Proven record of leading and driving cross-functional projects

• Professional or academic qualifications in a relevant discipline

• Has appropriate knowledge of agile methodologies e.g. scrum, design thinking, lean

• Interpersonal and partnering skills: proven ability to work effectively and efficiently in cross-functional and matrix teams

• Leadership skills: proven ability to coach, connect, inspire

• Fluent in English (written and spoken).

• Experience in the pharmaceutical industry, with good understanding of Medical Affairs at a global and affiliate level

Location:Basel

Start Date: 01.08.2020

End date: 31.01.2021

Workload: 100%

If you are a result-oriented Virtual Channel and System Lead Associate currently looking for a challenging new position that applies to your skills, then we look forward to receiving your application!

Not the right job for you? Since new jobs are coming in every day just give us a call +41 (0)61 282 22 17. Experis, the leading IT recruitment agency in Switzerland has many open jobs, just browse our website now to find interesting professional opportunities!