Service Manager Manufacturing Engineering IT, 80-100%

Manufacturing Engineering Service Manager (80-100%)

This leading provider of digital security and identity is present in over 180 countries with a customer base of over 30'000 companies.

We are looking for an active and dedicated Service manager Manufacturing Engineering to support various business processes within their project organization.

Location: Aarau

The role :

• You are responsible for setting up and ensuring service management for internal and external customers.
• You monitor compliance with service level agreements, regularly report on the agreed KPIs and optimize incident, problem and change management.
• As part of customer projects, you define, optimize and document the respective service management processes and implement them.
• You plan the resources in your subproject and coordinate employee assignments.
• You create and review concepts, manuals and training materials for users and support personnel, and conduct workshops with the customer's project staff on this topic.
• You create, configure and standardize service management tools (ticketing tool, reporting, etc.) and extend service management to other products and customers.

Your profile:

• Bachelor's or Master's degree in a technical degree program (preferably Computer Science, Business Informatics or Electrical Engineering) or technical vocational training with corresponding further education.
• Interdisciplinary interest in the interaction of IT systems and production systems and processes.
• Experience in project work, in drafting concepts and the preparation of documentation.
• Resilience in the project and day-to-day business as well as practiced dealing with demanding customers.
• Analytical, solution- and result-oriented way of working and thinking.
• Ability to bring together and coordinate people across team boundaries.
• Excellent German language skills (ideally mother tongue) and very good English skills.
• Certifications in ITIL, service management or Hermes advantageous.

Benefits:

• varied tasks
• in an international working environment as well as
• modern working conditions
• including home office)
• directly at Aarau train station.

Sound like your dream job! Apply with your CV and reference letters.