IT Systems Engineer - Voice Implementation

IT Systems Engineer - Voice Implementation

Experis is the global leader in professional resourcing and project-based workforce solutions.

On behalf of our client, a leading financial institution in Zürich, we are looking for a Voice Implementation Engineer.

Main responsibilities

• Evaluate, plan and deploy voice infrastructure solutions by applying given global engineering standards and adapting them into the local setup
• Ensure that change management and defined security procedures for all assigned systems are executed in accordance with best practices and established policies and procedures to ensure a secure voice infrastructure environment
• Drive, standardise and unify the voice environment towards a truly and full digitised environment
• Serve as an escalation point on complex troubleshooting issues for the operations team
• Willingness to provide occasional on-call service

Your skills:

• 2 - 3 years knowledge and experience in running and supporting various voice core systems (Avaya IPT, Cisco IPT, CUCM, SBC, SIP)
• 2 to 3 years of experience in configuring the above
• Experience with route plans, route lists, device profiles, calling search spaces and route partitions
• Knowledge of various contact center products (Avaya, Genesys, SamWin)
• Previous experience working in complex voice infrastructure projects
• Develop a "Can-Do" attitude and accurately document the deployment processes and project notes
• DNS/DHCP knowledge is a plus
• Knowledge of surrounding products like voice recording and trader voice is a plus
• Exposure to Microsoft Collaboration Suite (specifically Skype) is a plus

If you are interested in this opportunity, we look forward to receiving your CV or if you have any questions, contact Jane Leese on +41 44 229 99 49

If you are interested in other opportunities that Experis are recruiting, please click on the link https://www.experis.ch/experis-zurich.

We can only consider Swiss nationals or professionals possessing a valid EU passport for this engagement.