IT Supporter with ServiceNow

IT Supporter with ServiceNow

Experis IT Switzerland is currently on the search for an experienced Supporter to join one of their clients, a well-known company. For this temporary role based in Zurich, we are in search of an English-speaking candidate who is available to start in September this year.

Location: Zürich

Start Date: October 2021

Duration: 6 months

Your profile:

• You are already based in Switzerland
• Experienced IT Supporter with proven commercial experience
• You are experienced to work with ServiceNow
• Skilled in:
• Act as the ongoing interface between the client and the system or application
• Dedicated to quality, using exceptional communication skills to keep our world class systems running
• Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge
• Gains understanding of underlying complex IT Systems to provide first analysis and escalate issues if necessary to 2nd Level Support
• Close collaboration with other Support Tiers, as well as Site Reliability Engineering ("One Team")
• Incident Reports and common root cause analysis (to identify common pattern and support the application in becoming more robust)
• You bring practical problem-solving skills
• Fluent in German and English language, verbal and written

Apply today to secure your chances in this interesting opportunity for an international fast-growing company.