IT Business Support
IT Business Support
Experis is the global leader in professional resourcing and project-based workforce solutions.
On behalf of our client, a leading global pharmaceutical company, we are looking for a candidate who has the ability to understand the Business in their technical needs and work with different stakeholders internal and external. The background needs to be from an IT related environment with experience of the Software of Laboratory Equipment. English and German fluent is necessary, all candidates who do not have this language skills will be rejected. We are looking for a personality that likes to help and care for other people's problems. An open, friendly, service-oriented and professional attitude is required, as you will be interacting with many people.
General Information:
- Start date: ASAP
- latest Start Date: 01.10.2022
- End date: 12 months
- Extension: possible
- Workplace: Basel
- Workload: 100%
- Remote/Home Office: on site work required, home office needs to be discussed after onboarding
Tasks & Responsibilities:
- Provide on-site assistance for IT systems used with Lab Instruments
- Troubleshoot and exclude obvious reasons, help with precise ticket routing and description
- Monitor tickets and work with IT to prioritize
- Escalate on behalf of the business
- Collect requirements for smaller enhancements that are not a project
- Speak with the business to understand their needs
- Translate into IT language and actions
- Ability to determine IT needs and train end-users
- Ensure that tickets are followed in the IT process and resolved in a professional manner
- Prioritise and manage many open cases at one time
- Monitor the resolution progress and step in if required
- Ensure that documentation is delivered
- Collect information from the customers to be able to purchase additional equipment or licenses
- Track and inventories
Must Haves:
- Bachelor's degree in electronics, engineering, computer sciences or similar technical degree required. Equivalent combination of education and experience accepted
- 3-5 year' experience with the Software of Laboratory Equipment as IT Trouble shooter and Supporter (Technical Support Experience)
- Hands-on experience with Microsoft Windows, software, network, configuration, and hardening options
- Strong experience in implementation, installation, troubleshooting (and read logs) and configuration of software and IT solutions such as Windows Server 2008 and Windows Server 2012 or similar
- Advanced knowledge of database maintenance and system security
- In-depth knowledge of computer hardware, software, and Information Security and Data
- Fluency in German and English language is an absolute MUST
- Exceptional interpersonal and communication skills with ability to communicate with different stakeholders
Nice to Haves:
- Experience with Laboratory System interfaces is preferred
- Work experience in IT for Pharma/Biotech industries will be a plus
- Knowledge of the specialties around scientific software and pharma lab equipment are an advantage
- Knowledge and experience of pharma/medical platforms and tools e.g. ServiceNow is a plus
- Knowledge of best practices around management, control and monitoring of server infrastructure
- ITIL knowledge and IT processes (incident, change management), with ITIL Certificate
Interested in this opportunity? Kindly send us your CV today through the link in the advert. However, should you have any questions please contact Jana Siva on +41 61 282 22 26.
