Business Application Manager (IT Project Manager)

On behalf of our client, an international manufacturing company, we are looking for a Business Application Manager (IT Project Manager) - permanent position - based in the heart of Zurich.

Missions:

• Manages business service requests/demand (collection, prioritizing)
• Authorizes improvement measures for assigned IT Services in cooperation with IT Service Manager
• Supervises correct charging of IT Services
• Gather and prioritize business service requests
• Define IT Service Levels together with IT Service Manager
• Review and agree IT Service decomposition list
• Review SLA proposal
• Review IT Service / SLA compliance reports
• Propose IT Service improvement measures
• Counsel business area regarding quality and cost of assigned IT Services
• Communicate IT Service related topics towards business area
• Introducting new time management system and acting as IT sub-project manager
• Client application support
• Incidents support communicating with different suppliers
• Change and release management.
• Requirements process and time management system implementation.
• Support the project managers by helping them implementing solutions.
• Training concepts and documents of the applications
• Technical operational tasks as part of Application Life Cycle Management.
• Third level support
• Administration of the applicaiton authorizations
• Support the business units in training users all over Switzerland.

Profile:

• Computer science training with relevant professional experience.
• ITIL certification would be an advantage.
• IT representative to the business service manager for one or multiple assigned IT services
• Single point of contact for all involved IT providers in terms IT service requirements and IT Service delivery
• Located usually in application development departments
• Generalist with good negotiation/communication skills and ability to translate business requirements into technical requirements and vice versa
• Owns Service Level Agreement (SLA)
• Defines Operational Level Agreement (OLA) directives
• Escalates major business issues to IT Service Provider
• Negotiate SLAs with business representative, OLAs with IT Product Managers
• Drives continuous improvement in terms of quality and costs
• German Native, English Fluent, French as an advantage.

Interested in this unique opportunity? Kindly send us your CV today through the link in the advert.