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VDI Operations Specialist

  • Salary: Negotiable
  • Job type: Permanent, Full-time
  • Location: Zürich
  • Sector: Helpdesk / Support
  • Date posted: 28/08/2018
  • Job reference: BBBH15523

VDI Operations Specialist (100%)

For Experis, you are more than just a CV. As part of the ManpowerGroup, we have access to a vast network of opportunities. We connect you with new challenges that will accelerate your career. On behalf of our client, we are looking for an experienced VDI Operations Specialist. For this contractual job for 6 months in Zurich, our customer is looking for a fluent English (written and spoken) speaking staff with the following background.

Your Role:

  • Act as a escalation point for the off shore teams, providing advice and guidance on the resolution of Incidents and changes assigned.
  • Undertaking the documentation and engineering of production ready Remote Access and Desktop solutions - including supporting infrastructure and toolsets - in-line with the Firms IT strategy and End User Services roadmap.
  • Develop the firm's 'Gold' Desktop and Remote Access Services builds, and define service related global hardware and software standards, policies and procedures.
  • Demonstrate a structured and methodical approach to technical solution development, across the full lifecycle of Design, Build, Test and Implement.
  • Attend project meetings, providing Engineering input and direction as necessary.
  • The production of high-quality documentation and the completion of any required knowledge transfer, to support the implementation of new or significantly changed solutions. Liaise with Service Management and the relevant Support Teams, in order to ensure the smooth transition of such solutions in to production.
  • When and if necessary, to act as an escalation point and provide 4th line support to resolve service related Incidents and Problems.
  • Mentor the End User Engineers in technical aspects of the solutions delivered by the team
  • Remaining up-to-date on Desktop and Remotes Access Service technologies. Carrying out investigation and research - and completing any required training - to ensure they are au fait with the latest industry trends and developments.
  • Support the End User Operations team on Priority Incidents (P1 & P2)
  • Work on RCA and Problem tickets, updating and ensuring these are completed in a timely manner

Your Profile:

  • Experience in Remote Access Service technologies (e.g. Citrix XenServer/Desktop,RSA and XenApp) 3rd Line Expertise
  • Good knowledge of Microsoft Windows Desktop Operating Systems (7 & 10) and associated technologies (e.g. VPN & BitLocker)
  • Microsoft Core client applications (e.g. Office 2007, 2013 & 2016)
  • Microsoft Desktop Service support and management technologies (e.g. Active Directory Group Policy & SCCM 2012/07)
  • Desktop Virtualisation technologies (e.g. VMWare VDI)
  • Third-party Desktop Service support and management technologies (e.g. LoginVSI, Systrack)
  • Desktop and Remote Access Service related hardware (e.g. Lenovo, Microsoft Surface Pro & Citrix NetScaler)
  • ITIL Foundation with a firm understanding of all Service Management processes and outsourced vendor management models (quality and cost).
  • Strong technical background, preferably gained from an Engineering and Support
  • Strong relationship skills and confidence in communicating at all levels among technical teams, project managers and IT Teams


Have we piqued your interest? Then I look forward to your CV. If you have any questions, please contact Karhan Ilhan at +41 44 229 99 25.

Even if this job does not suit your profile, we would be pleased to hear from you - Experis IT has countless vacancies throughout Switzerland.

On www.experis.ch you will find our current job advertisements. Via this link you will find all the posts I am currently working on or follow me on LinkedIn.

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