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Urgently looking for IT Service Desk Agent

  • Salary: CHF70000 - CHF90000 per annum
  • Job type: Permanent, Full-time
  • Location: Zürich
  • Sector: Helpdesk / Support
  • Date posted: 08/03/2018
  • Job reference: J382821AEMY-070318

Our client is a multinational trading company located in central Switzerland. A well-established name within the industry with more than 150 000 employees spread across over 50 countries, provides the perfect opportunity for anyone to enhance their career. As easy to reach by car as by public transport.

For a very varied role we need an extremely motivated candidate with great problem-solving skills and a high level of responsibility as all incidents and requests are initially reported to the Service Desk.

We are currently looking for an IT Service Desk Agent.

Daily Tasks Include:

  • Being the first point of contact for customers as well as keeping them up to date of progress of incidents
  • Resolving incidents by recording, investigating and diagnosing
  • Keeping high incident management standards
  • Eliminating problems as well as identifying them
  • Improving the "end user experience" by assisting the team proactively
  • Effectively reassigning unresolved or misrouted incidents
  • Monitoring the levels of service for all assigned incidents


  • Degree or equivalent in IT, accreditations (ITIL, ITSM)
  • At least 2 years experience within IT or a Service Desk environment
  • Excellent English oral and written communication skills, of course German is a plus
  • Background in financial industry is a must
  • Extensive understanding of ITIL Incident & Problem Management
  • High level of information retention
  • Service and Support expertise
  • Excellent customer service skills
  • Microsoft certifications are a plus

Did we catch your interest? Please send your CV along with a cover letter, all diplomas and work certificates

If you have any further questions please do not hesitate to contact us on +41 44 229 99 17. If this position is not a perfect fit, please browse through the rest of our job vacancies as we have a range of permanent and contract opportunities available within Switzerland.

Experis IT is Europe's leading IT&T recruitment agency. Experis IT has more than 200 currently open vacancies and we will be more than happy to find the perfect role for you!

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