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Technical Support Analyst

  • Salary: CHF25 - CHF40 per hour
  • Job type: Contract, Full-time
  • Location: Lausanne
  • Sector: Helpdesk / Support
  • Date posted: 22/02/2018
  • Job reference: J382149ABPT-220218

Experis recognises you are more than just a CV, a job title or job description. We'll work with you to understand your unique talents, experience and interests to help propel you to your goals faster. Experis will leverage our extensive client network to help you accelerate your career and realise your potential to them.

We are working with a successful company currently looking for a new agent to join a ServiceDesk team. Based in Lausanne this is an excellent opportunity fto start and develop a career with one of Switzerland's first-class project solutions provider in the field of information technology and commercial sector.

Technical Support Analyst

Mission :
· Provide exceptional customer service while responding to phone, e-mail and online requests for technical support
· Provide attention to cases according to Service Level Agreements and customer status
· Provide Level 1, first point of contact and basic troubleshooting for customer issues
· Assist customers in basic installation and deployment of solutions
· Clearly identify, document, and find solutions for customer incident and request
· Escalate critical customer situations to the appropriate level of management and Level 2 support
· Follow-up customer tickets, document or update the Service Desk Knowledge base

Skills :
· ITIL, SPOC, Incident Management, Request Management, Remote Support, Active Directory, User Accounts, SLA, Customer Services, Communication Services

Profile :
· More than 1y experience in the field
· Fluent English or German
· Ability to work in a team-oriented collaborative environment.

Benefits :
· Friendly environment in an international company
· Attractive working location
· Continuing education
· Long term contract

Interested in this opportunity? Kindly send us your application today through the link in the advert. However, should you have any questions, work preference or want to visit us in Lausanne please contact us on +41 21 321 82 60

Even though this position may not be the perfect fit for you, please reach out to us, as we have hundreds of open positions at Experis IT across Switzerland.
Check out all of Experis' job openings at

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