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Technical Support Analyst (ITIL-VIP-FR)

  • Salary: CHF31 - CHF40 per hour + Long Term
  • Job type: Contract, Full-time
  • Location: Geneve Area
  • Sector: Helpdesk / Support
  • Date posted: 23/03/2018
  • Job reference: J382149ABPT-220218
This vacancy has now expired.

Experis recognises you are more than just a CV, a job title or job description. We'll work with you to understand your unique talents, experience and interests to help propel you to your goals faster. Experis will leverage our extensive client network to help you accelerate your career and realise your potential to them.

We are working with a successful company currently looking for a new agent to join a ServiceDesk team as a contractor. Based near Nyon this is an excellent opportunity to work for a fantastic company within the information technology department and experts.

Technical Support Analyst

Mission :
· Provide exceptional customer service while responding to phone, e-mail and online requests for technical support
· Provide attention to cases according to Service Level Agreements and VIP user contacts
· Assist customers in basic installation and deployment of solutions
· Clearly identify, document, and find solutions for customer incident and request
· Escalate critical customer situations to the appropriate level of management and second level support

Skills :
· ITIL, SPOC, Incident Management, Request Management, Remote Support, Active Directory, User Accounts, SLA, Customer Services, Communication Services, ServiceDesk

Profile :
· Several years of experience in the field
· Fluent French and Technical English
· Ability to work in a team-oriented collaborative environment

Benefits :
· Friendly environment in an top company
· Attractive working location
· Long term contract

Interested in this opportunity? Kindly send us your application today through the link in the advert. However, should you have any questions, work preference or want to visit us in Lausanne or Geneva please contact us on +41 21 321 82 60

Even though this position may not be the perfect fit for you, please reach out to us, as we have hundreds of open positions at Experis IT across Switzerland.


Check out all of Experis' job openings at https://www.experis.ch

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