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Technical Project Manager - Customer Collaboration

  • Salary: Negotiable
  • Job type: Permanent, Full-time
  • Location: Buchs
  • Sector: Project Management & PMO
  • Date posted: 07/08/2018
  • Job reference: J368900ASHL-280617
This vacancy has now expired.

Experis is the global leader in professional resourcing and project-based workforce solutions. Our suite of services range from interim and permanent recruitment to managed services and consulting, enabling businesses to achieve their goals. We accelerate organisational growth by attracting, assessing and placing specialised professional talent.

On behalf of our exclusive client, Hilti, voted as one of the 'Best Workplaces in Switzerland 2017', we are looking for a Technical Project Manager - Customer Collaboration in Buchs, St Gallen, Switzerland. Are you looking for a new and exciting challenge within an international environment? Do you want to work for one of the best large companies in Switzerland?

If yes, then please have a look at the details below:

Overview of the role:

  • Defining the future of Hilti's IT solution environment in partnership with experienced IT solution experts as well as global business counterparts to build a better future line with our Corporate Strategy 'Champion 2020'
  • Explore the latest trends in customer collaboration and translate them into business value
  • Design and implementation of communication channels and engagement features for Hilti's Global Contact Center (based on Cisco UCCE)
  • By applying state of the art research, leveraging latest technology and closely collaborating with business stakeholders, you ensure a great customer experience on their journey through Hilti's customer collaboration channels

The skills and experience needed for this position are:

  • University degree in Information Systems, Engineering or related fields (Master or PhD)
  • 5+ years' professional experience in the area of telecommunications, contact center or workplace technology (e.g. CCNP voice certificate)
  • Experienced as an application project manager who has an understanding of infrastructure
  • Experience in IT project management, solution management and vendor management
  • Worked in a matrix organization and a good understanding of its dynamics rules
  • Cisco UCCE know-how is a plus
  • Fluent in English (verbally and written)

The successful applicant will be rewarded with some fantastic benefits including:

  • Flexible working hours
  • Fitness studio
  • Relaxing room
  • Discounted rail travel
  • Discounted products (sport helmet, back protector, ski services…)
  • Discounted prices for water parks and regional ski resorts

And many more, please contact us for more information.

Hilti also supports change through basic and advanced training of its employees and therewith contributes decisively to the development of core skills.

Do you want to know more about Hilti? Please visit:

If you wish to apply, kindly send us your CV today through the link in the advert. However should you have any questions please contact Andra Weiland on +41 44 229 99 13.

For an overview of all open IT positions at Hilti, please check out or contact us directly. You also can have a look on my personal page and connect with me on LinkedIn.

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