IT Support Analyst - Genesys

Software Engineer - Genesys

Experis is the global leader in professional resourcing and project-based workforce solutions.

On behalf of our client, a well known financial institution, we are looking for an IT Support Analyst - Genesys Specialist to provide additional support to the Contact Center where clients first contact is received by telephone, Chat, E-mail & Social Media.

Responsibilities

• Take the responsibility for second level IT support regarding General Request, Incident and Problem Management
• Analyze and help solve production issues
• Communicate with Operations, L1, L2, L3 and other stakeholders
• Maintain Knowledge Database to provide on request in a structured way the needed information
• Intense production verification and testing of applications

Technical Skills

• A broad knowledge of the Genesys solution landscape with deep technical skills.
• Excellent experience in how-to integrate Genesys into large and global enterprise environments, including infrastructure projects such as telephony system replacement
• UNIX/ LINUX system administration know-how
• A dedication to get in touch with IT technology (servers, databases, files)
• Strong analytical, problem-solving and synthesizing skills (you know how to figure things out)
• The ability to organize tasks and next steps
• DevOps experience as an advantage, but not the must
• A confident communicator who can explain technology to non-technical audiences
• Fluent in English

If you are interested in this opportunity, we look forward to receiving your CV or if you have any questions, contact Jane Leese on +41 44 229 99 49

If you are interested in other opportunities that Experis are recruiting, please click on the link https://www.experis.ch/experis-zurich.