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Sharepoint Support Engineer

  • Salary: CHF50 - CHF80 per hour
  • Job type: Contract, Full-time
  • Location: Basel
  • Sector: Sharepoint
  • Date posted: 21/01/2019
  • Job reference: BBBH96451
This vacancy has now expired.

Experis recognizes you are more than just a CV, a job title or job description. We'll work with you to understand your unique talents, experience and interests to help propel you to your goals faster. Experis will leverage our extensive client network to help you accelerate your career and realize your potential to them.

Our client is seeking a SharePoint product expert, to work with users of its productive SharePoint deployment in answering their queries and solving issues they encounter using the platform, with a strong focus on end-to-end Document Lifecycle Management functionality.

The successful candidate will be someone motivated in achieving high customer satisfaction, who is willing to take full ownership of issues, to see them through to a positive solution.

Being able to manage multiple support issues, whilst setting and maintaining expectations via clear communication, is essential.

Hands-on technical experience with SharePoint 2013 and related products will be required; there is an expectation to solve the majority of issues directly, without the need to escalate.

Responsibilities

  • Working with customers to solve Level 2/3 SharePoint issues within SLA
  • Managing escalations from Level 1 support
  • Day to day tracking of the support queue
  • Contribute to the wider team and overall product offering

Required

  • Strong technical experience with SharePoint 2013, including the ability to solve Farm level problems
  • Expert in Document Management features of SharePoint
  • Sound knowledge of SharePoint's site permission models
  • Strong Office (2013 and 2016) client skills and how they interact with SharePoint
  • Demonstrable experience in working in a similar Support function
  • Proven experience operating standard helpdesk / service desk tools
  • Knowledge of ITIL or similar formal processes
  • Great interpersonal skills
  • Excellent English

Desirable

  • PowerShell scripting skills
  • Experience with harmon.ie
  • Experience with SPDockIT
  • Experience with ShareGate for ad-hoc migrations
  • German or French language skills (though not essential)

Start date: February 2019

Duration: 12 months

Location: Basel

Rate: 50-80 CHF per hour (depending on experience)

Interested in this opportunity? Kindly send us your CV today through the link in the advert. However, should you have any questions please contact Dennis Strauch on +41 61 282 22 11

Even though this position may not be the perfect fit for you, please reach out to us, as we have hundreds of open positions at Experis IT across Switzerland.

Check out all of Experis' jobs at www.experis.ch or visit my personal page https://www.experis.ch/dennis-strauch and connect to me on https://www.linkedin.com/in/dennis-strauch-b600ba159/

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