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Service Desk Local Team Lead

Location: Zug, Switzerland
Sector: Helpdesk / Support
Job Type: permanent
Salary: Negotiable
Reference: BBBH143213

Service Desk Local Team Lead

Experis Switzerland is looking for an experienced Service Desk Local Team Lead for a large Swiss based global private equity firm.

Do you have the right skillset and can start immediately, read on and apply!

Location: Zug

Start Date: ASAP

Duration: Permanent

Your profile:

  • 7+ years of experience in a technical position with management experience within the financial industry and/or within a global team is a plus
  • Excellent knowledge of Windows 10 and experience in using the following solutions: Active Directory, O365 / OneDrive, ServiceNow, SCCM,
  • Ability to solve complex operational issues by using problem solving methods
  • Experience in remote support using VPN and in AV support, such as video conferencing, corporate events

Your responsibilities will include but are not limited to:

  • Day to day Ticket Management (ServiceNow); Opening / Re-Assigning / Chasing / Auditing / Authorising / Resolving
  • Providing exceptional customer service and timely resolution to customers incidents or requests (phone, desk side or remote support)
  • Providing innovative ideas and value-added solutions in addition to a swift and effective handling of complex issues raised by our internal customers
  • Alongside Management, develop personal & professional development goals and taking responsibility for team training and business awareness
  • Knowledge sharing with colleagues across the company and proactively contributing to team and department meetings
  • Travelling to other offices within Europe and on-site VIP Support within central Switzerland
  • Shift work (7am - 4.30pm / 8.30am - 6pm)
  • Supporting internal and external events and meetings outside of regular working hours (will be compensated separately)

Apply today to secure your chances in this interesting opportunity. Should you require additional information, please contact Keiran Righetti on +41 44 229 99 15. Please only apply if you have an EU or Swiss nationality.

Experis is Europe's leading recruitment agency. Experis has more than 200 currently open vacancies and we will be more than happy to find the perfect role for you!

Check out all of Experis' job openings at

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