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Service Desk Agent

  • Salary: CHF400 - CHF440 per day
  • Job type: Contract, Full-time
  • Location: Zurich
  • Sector: Helpdesk / Support
  • Date posted: 05/01/2017
  • Job reference: J360115ANKC-050117
This vacancy has now expired.

Service Desk Agent - Technical

Experis IT Switzerland is currently on the search for an experienced Technical Service Desk Agent to join one of their clients, a well renowned Financial Organisation operating in Zurich. For this temporary assignment based in Zurich, we are seeking an English and German speaking candidate who is immediately available and experienced in similar environments.

The Role/Environment:

  • Technical Service Desk Agent within a banking environment
  • Owning ticket until successful resolution - includes overseeing issues beyond own capabilities
  • Maintain bank policies and procedures
  • Continuous performance, productivity and process reviews
  • Error Analysis and troubleshooting mindset
  • Strong interpersonal skills - will be responsible for supporting internal business
  • Able to classify and set incident prioritisation
  • Good knowledge of financial products (Reuters, Bloomberg)
  • Strong knowledge of operating systems and software products such as:
    • Windows 7 (active directory)
    • MAC OS
    • Microsoft Office
    • Terminal emulation
    • Citrix
    • VMware
  • Experienced with IPC telephones, Blackberry and Apple mobile devices

Your profile:

  • Completed further studies in computer science or related field (FH,HF)
  • ITIL V3 Certified
  • Several years' experience in a banking/financial environment
  • Strong team player and good communication skills
  • Fluent in English and German

Location: Zurich

Start Date: March 2017

Duration: 6 month intervals

Don't hesitate and send us your CV and testimonials today through the link in the advert. In case of any questions please contact Nathan Kotorac on +41 44 229 99 17. Please only apply if you have an EU or Swiss nationality.

Experis IT is Europe's leading IT&T recruitment agency. Take a look at our homepage for other interesting opportunities or call us on +41 44 229 99 99. Experis IT has more than 200 currently open vacancies and we will be more than happy to find the perfect role for you! Just visit us

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