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Senior IT Process Consultant CRM

  • Salary: approx. 110k
  • Job type: Permanent, Full-time
  • Location: St. Gallen, Buchs
  • Sector: ERP / SAP / CRM
  • Date posted: 20/07/2017
  • Job reference: 7008
This vacancy has now expired.

Experis is the global leader in professional resourcing and project-based workforce solutions. Our suite of services range from interim and permanent recruitment to managed services and consulting, enabling businesses to achieve their goals. We accelerate organisational growth by attracting, assessing and placing specialised professional talent.

On behalf of our exclusive client, Hilti, voted as one of the 'Best Workplaces in Switzerland 2017', we are looking for a Senior IT Process Consultant CRM in Buchs, St Gallen, Switzerland. Are you looking for a new and exciting challenge within an international environment? Do you want to work for one of the best large companies in Switzerland?

If yes, then please have a look at the details below:

Overview of the role:
Identify and analyze business requirements for creative and innovative CRM solutions based on user needs and strategic requirements and design global solution concepts, architecture and validate technical and business process feasibility. Work with one of the fore runners to implement a large global, single instance S/4 system.

Main responsibilities:

  • Implement and support global IT solutions providing seamless customer journeys by using emerging techniques/technologies including user centricity, responsive design, mobile-first approach and cloud/on premise solutions.
  • Contribute to the transformation of our global SAP system landscape towards S/4HANA, CRM on HANA and HANA Cloud Platform.
  • Lead the collaboration and cooperation with different project stakeholders including business, IT and external partners.

The skills and experience needed for this position are:

  • Master in Information Technology, Computer Science or other relevant education
  • Proven track records of project implementations on SAP CRM, Hybris Marketing, CEC, HCP ideally S/4HANA
  • A strong personality and focus to achieve results
  • Solid business process understanding in sales cycle, opportunity management, multi-channel marketing, customer/social interactions and service management
  • Excellent communication, influencing and leadership skills.
  • Good command of English is a must

The successful applicant will be rewarded with some fantastic benefits including:

  • Flexible working hours
  • Fitness studio
  • Relaxing room
  • Discounted rail travel
  • Discounted products (sport helmet, back protector, ski services…)
  • Discounted prices for water parks and regional ski resorts

And many more, please contact us for more information.

Hilti also supports change through basic and advanced training of its employees and therewith contributes decisively to the development of core skills.

Do you want to know more about Hilti? Please visit:

If you wish to apply, kindly send us your CV today through the link in the advert. However should you have any questions please contact Marta Kałuża via phone +41 44 229 99 33.

For an overview of all open IT positions at Hilti, please check out or contact us directly. You also can connect with me on LinkedIn.

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