IT Service Manager

Our client, a bank based in Zurich, is looking for an experienced sevice manager with experience in Recovery to join their team. You will manage incident resolution groups and recover ongoing incidents and seek sustainable solutions to incident's root causes.

Key responsibilities:

• Operations Subject Matter Expert for digital customer facing services based on technologies such as containerisation, API's and Microservices

• Ownership of high and critical priority incidents on all levels of banking provided applications and infrastructure landscape including regular communications

• Lead and coordination of recovery groups including assessment and signoff of recovery activities during incidents

• Provide out of office hours support to accompany bank critical processes (7/24)

• Involvement in the continuous service improvements processes, proactively identifying potential weaknesses and providing solutions within Problem Management as well as feeding into Post Implementation Reviews of Change Management if required

The skills you'll need

• basic understanding of audit, risk and compliance requirement from production support perspective.

• Computer scientist education (EFZ or similar)

• B2 German and English

• Ability to lead incident Groups and manage incidents in an efficient manner amongst other technical areas

• Good analytical skills

• Responsible, resilient and team-oriented personality

• Being able to recognize dependencies and relations amongst our system environments

• Fast in adapting to new procedures and working practices of a dynamic and international environment

• Willing to provide, out of office hours oncall coverage

  Preferred:

• Good IT knowledge in Red Hat OpenShift, SQL, Unix,

• Basic programming/scripting skills in PowerShell, HTML, CSS, Java

• Experience within Incident or Problem Management

Please submit your latest CV and references from previous empoyers to be considered , consultant Jana van Zyl