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Operational MSP Lead

  • Salary: Negotiable
  • Job type: Permanent, Full-time
  • Location: Zurich
  • Sector: HR / Recruitment
  • Date posted: 10/11/2017
  • Job reference: J377116ARRY-101117
This vacancy has now expired.

Operations manager

Experis recognizes that you are more than just a CV, a job title or job description. We'll work with you to understand your unique talents, experience and interests to help propel you to your goals faster.

Experis will leverage our extensive client network to help you accelerate your career and realized your potential to them.

On behalf of our client, a leading global consulting firm, we are looking for an Operations manager for a permanent position based in Zurich, Switzerland; our client is looking for an English speaking candidate who can start as soon as possible.

Are you a passionate Operations manager who is looking for a new and exciting challenge? Are you seeking a new opportunity? If yes, then please have a look at the details below:

Key responsibilities:

  • Running a scalable, efficient, and sustainable service delivery operations platform
  • Collaborates and plans with the C.O.E. in the establishment of and adherence to operating and service level agreements which ensure the seamless delivery of services to specified clients
  • Manages the implementation and execution of service delivery processes including program plans, budgets, and work breakdown structure
  • Utilizes the Shared Service Center and other suppliers as appropriate to ensure a seamless and efficient execution of all services provided
  • Manages and motivates a team of employees to perform at exceptional levels through defining clear expectations, delegation, training, empowerment, coaching, recognition, corrective action, career development; creating an environment in which employees can achieve their full potential
  • Ensures positive customer satisfaction and that relationships are maintained in partnership with C.O.E. account management

Skills Required:

  • Must possess a solid understanding of HR practices as they relate to recruiting, interviewing, performance management, and knowledge of applicable employment laws for temporary workers/consultants
  • Demonstrated success at driving/executing business process
  • Utilizes effective project management skills
  • Proven problem solving and root cause analysis skills
  • Strong analytical and attention to detail skills
  • Can effectively manage a team of up to 10 employees
  • Knowledge of data capture and timely reporting on key metrics
  • Ingenuity and creativity


  • 5-7+ years business process operations experience in a service-oriented industry in recruiting, staffing, and/or vendor management
  • Prior supervisory or management experience
  • Demonstrated knowledge/experience in screening, hiring, orientating, training, assigning, and managing temporary employees; with the ability to market candidates/negotiate rates.
  • Demonstrated experience in/working knowledge of managed service delivery business process with experience in full-lifecycle recruitment, direct hiring (full-time), and/or business process outsourcing activities.
  • Must be able to manage in complex matrix environments with multiple stakeholders including the management of suppliers.

Location: Zurich

Duration: Permanent

Do you think this would be an interesting opportunity for you? Then apply today for this great opportunity!

Don't hesitate and send us your CV and testimonials today through the link in the advert. In case of any questions please contact Riki Rozenberg Pery on +41 44 229 99 21 or via my page: Please only applies if you have an EU or Swiss nationality.

Experis IT is Europe's leading IT&T recruitment agency. Take a look at our homepage for other interesting opportunities or call us on +41 44 229 99 19. Experis IT has more than 200 currently open vacancies and we will be more than happy to find the perfect role for you! To view all the open positions I am currently recruiting for, please visit

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