Junior Support Administrator

Junior Support Administrator

Experis IT is Europe's leading IT recruitment agency. We are dedicated to connecting talented individuals with Business opportunities across several professional sectors, with IT being at the heart of our operations.

One of our clients, a leading pharmaceutical company located in Switzerland, is looking for a Junior Support Administrator to join their team in Aargau for a 7-month contract.

Job summary

As a Support Administrator you are the point of contact for our customer on Video Conferencing and Webcast that belongs to the Facility IT Operations EMEA/APAC team. As an operational and multi-cultural team, strong communication skills and teamwork are key requirements.

Your tasks & responsibilities

• Pre-Event Support for the customer based on phone, e-mail, IM or face to face contact
• Consult the customer with the meeting setup based on the requirements
• Provide end-user training for end-users and admins
• Administer and improve the VC-scheduler and ensure high availability of the tool
• Responsibility for the VC-system registration of external business partners
• Partners with local facility management for lifecycle changes of A/V capable meeting rooms
• 2nd level support for WebEx; escalation of Incidents with the Vendor
• In-room support for Webcast events in auditoriums
• Coordination of external A/V-providers
• Site consulting for new VC and Webcast facilities (Studios, Auditorium, …)
• Maintenance of HPSM Incident ticket

What you must have

• +1 year of experience with audio/video conferencing or webcast in an international environment
• Experience with ServiceNow Incident (ticketing)
• Experience with Google Suite (docs, sheets, presentation)
• Proficient in English and at least basic German (ideally fluent or native)
• Good technical understanding (technical flair, handling with computers, network thinking etc
• Strong communication skills, open minded, reliable and a team player
• Distinct customer and service orientation (customer service experience in the last projects)
• Self-managed working attitude (very pro-active)
• Works in a professional manner at all times
• Flexible to work early and late, even on short notice
• Maintains a consistent image of the global service
• High availability and promotes the values and benefits of a global service organization

Nice to have

• Experience in an international pharmaceutical company

Overview

• Start date: 05.08.2019
• End date: 31.03.2020
• Work location: Aargau
• Workload: 100%
• Working hours: "Shift work": "Early": 7:45 AM - 4:00/5:00 PM; "Late": 9:45 AM - 06:00 PM
• Team size: 5 members

Interested in this opportunity? Kindly send us your CV today through the link in the advert. However, should you have any questions please contact Alexander Russell on +41 61 282 22 16, at www.linkedin.com/in/alex-russell-experis/ or via email