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Junior Meeting Services Administrator (100%)

  • Salary: CHF27 - CHF37 per hour
  • Job type: Contract, Full-time
  • Location: Basel
  • Sector: Other
  • Date posted: 04/10/2017
  • Job reference: J375181ASVT-041017

Junior Meeting Services Administrator - Near Basel - 100%

Experis is the global leader in professional resourcing and project-based workforce solutions. Our suite of services range from interim and permanent recruitment to managed services and consulting, enabling businesses to achieve their goals. We accelerate organisational growth by attracting, assessing and placing specialised professional talent.

For our international client based near Basel, Experis is currently looking for a Junior Meeting Services Administrator for a contracting position.

Background:
As a Meeting Service Administrator you are the SPOC for our customer on Video Conferencing and Webcast. As an operational and multi-cultural team, strong communication skills and teamwork are key requirements.

General information:

- Start date: 01.11.2017
- Latest start date: 01.12.2017
- End date: 31.12.2018
- Extension: for another year possible
- Work location: Kaiseraugst
- Workload: 100%
- Working hours: Shift work (see below)
"Early": 7:45 AM - 4:00/5:00 PM
"Late": 9:45 AM - 06:00 PM
- Remote/Home Office: not possible
- Travelling: not required
- Team size: 5 members


Tasks & Responsibilities:

* Pre-Event Support for the customer based on phone, e-mail, IM or face to face contact
* Consult the customer with the meeting setup based on the requirements
* Provide end-user training for end-users and admins
* Administer and improve the VC-scheduler and ensure high availability of the tool
* Responsibility for the VC-system registration of external business partners
* Partners with local facility management for lifecycle changes of A/V capable meeting rooms
* 2nd level support for WebEx; escalation of Incidents with the Vendor
* In-room support for Webcast events in auditoriums
* Coordination of external A/V-providers
* Site consulting for new VC and Webcast facilities (Studios, Auditorium, …)
* Maintenance of HPSM Incident ticket

You bring for this role the following qualifications:

Must Haves:
a) Technical skills
* +1 year of experience with audio/video conferencing or webcast in an international environment
* Experience with HPSM Incident (ticketing)
* Experience with Google Suite (docs, sheets, presentation)
* Proficient in English and at least basic German (ideally fluent or native)
* Good technical understanding (technical flair, handling with computers, network thinking etc.)

b) Soft skills
* Strong communication skills, open minded, reliable and a team player
* Self-managed working attitude (very pro-active)
* Distinct customer and service orientation (customer service experience in the last projects)
* Flexible to work early and late, even on short notice
* Works in a professional manner at all times
* Maintains a consistent image of the global service
* High availability and promotes the values and benefits of a global service organization

Nice to Haves:
- Experience in an international pharmaceutical company

Interested in this opportunity? Kindly send us your CV today through the link in the advert. However should you have any questions please contact Stéphanie Vogt on +41 61 282 22 16.

Even though this position may not be the perfect fit for you, please reach out to us, as we have hundreds of open positions at Experis IT across Switzerland.

Check out all of Experis' job openings at www.experis.ch or visit my personal page https://www.experis.ch/stephanie-vogt and connect to me on www.linkedin.com/in/stephanie-vogt2

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